05-15-2012 10:40 PM
I bought a Lenovo M91p last year. It's still under warranty.
It came with 2 harddrives. One of them (the secondary harddrive) is making a scratching rhymic sound. Clearly the drive is telling me something is wrong and that it will become problematic and ultimately lead to a failure in the future.
I will be calling Lenovo regarding a replacement on this but I am wondering something...
Recently I was looking on their parts warranty page (I can't find it now) and read something about replacement parts "may be refurbished". Does anyone know if Lenovo replaces failed parts with refurbished parts or not? Is there a way to tell if you've been pawned off a refurbished part?
I REALLY hate when companies sell you a product at new cost, it fails, and they replace it with a "refurbished" part. Essentially you're getting someone else's used part that failed that was fixed up and said "good to go". Not cool if you ask me. If you pay new, you get new. If that new part fails, you should get a new part replaced. Not a used part replaced.
Sorry about the tangent, does anyone know? Does anyone have a URL where Lenovo states their position? I will likely ask support when I call them tonight.
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05-16-2012 04:49 AM
05-16-2012 04:01 PM
I called and asked today.
Much of what you said is correct. I was told that they "mostly" replace with new parts. "Sometimes" refurbished". And when refurbished, it will be marked as such. Good to know.