02-01-2012 08:08 AM
We moved some PCs to our security office and both of them are now shutting down (8808-HBU). After investigation, it appears that the culprit is the chip on the system board that is covered by a heatsink (NOT the CPU) . If we put air directly on it the system does not shut down.
We are running security software on it for our security camera system (which is pretty graphic-intensive). I suspect that this chip is the onboard video card chipset, and we're overloading it and causing it to shut down.
Can someone please identify this mystery chip that is on the system board under the heatsink? These computers worked fine in their original roles, but at that time they were used only for basic office applications and terminal emulations.
02-05-2012 12:55 AM
02-14-2012 02:00 AM
I really understand your concern, the issue might be with the chip which you have mentioned in your post. However you can check the issue after updating the BIOS from the below mentioned web link.
If your system is still under warranty then I suggest you kindly contact to the support centre on 1-800-565-3344 to get the assistance.
02-14-2012 12:33 PM - edited 02-15-2012 01:46 AM
Intel® Core 2 Duo Processor E6300, 1GB, 80GB 7200RPM S-ATA HDD, no diskette drive, PCI Small Form Factor (2x3), Intel Graphics Media Accelerator 3000, 16x DVD-ROM, Intel Gigabit Ethernet, Windows Vista Business 32
The graphic chip is integrated in the Intel Q963 Express Chipset. I guess, the Q963 is getting very hot, that the emergency turn off save the chip from damage.
The chipset will be found under the heat sink as shown here (ThinkCentre A55).
The ThinkCentre type 8808 was announced in 2006 and withdrawn in 2008 latest depending on the model. I think, warranty is expired.
Maybe it might help to install a small-size graphics adapter with cooling fan.