M90z Touch panel not working - out of the box [ Edited ]

[frankaube]

I just received my new M90z.  Everything but the touch screen works.  I tried everything that I could think of.  Flashed the bios, installed the latest Simpletap, downloaded and installed the latest "Lenovo touch driver & TouchControl Setup(version 2.00.012")

I also tried running the touch screen test included in the diagnostics toolbox. Nothing.   

My touchscreen is senseless :-(    

Any hint ?  Will I have to return it ?  Should I attempt to open it to see if they forgot to hook the touch screen connector ? 

Thanks anyone.

My model is a M90Z , 0870-CTO

Francois

 - UPDATE - Jan 10th -

Got it working !   One of the touch screen cable was not even close to being connected !   So, no RMA this time for Lenovo, but someone certainly should inform their QE that they had a "field fail" and I'd like to know what type of inspection that they perform at the end of their assembly line (%  and AOQL plan)  

I'll update tonight with the serial # and lot # to help them investigate.

Have a great day !

[Maliha Community Moderator]

Great work, thanks for updating us!

[frankaube]

So here are the information about that system :

SN : XXXXXXXXXX

UUID (Universally Unique ID) : XXXXXXXXXXXXXX

Manufactured for Lenovo : 2010-12-24   (for ?  So Lenovo is not making all its computers ?)

Origin : MX  (built in Mexico)

I'd like them to contact me so they could discuss what they found as root cause and corrective actions so that futur buyers don't received product with such obvious defects.  I can provide pictures.

Moderator Note: Serial number/UUID removed to avoid misuse. 

[Maliha Community Moderator]

Frankaube, this is not official channel to contact support. Please contact lenovo via telephone to register your complain.

"Objectives of Lenovo Discussion Forums

These communities have been created to provide a high quality atmosphere in which users of Lenovo products and services may share experiences and expertise. While members from Lenovo may participate at intervals to engage in the discussions and offer advice and suggestions, this forum is not designed as a dedicated and staffed support channel. This is an informal and public forum, and Lenovo does not guarantee the accuracy of information and advice posted here -- see important Warranty information below."