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Paper Tape
frankaube
Posts: 4
Registered: ‎01-09-2011
Location: Canada

M90z Touch panel not working - out of the box

[ Edited ]

I just received my new M90z.  Everything but the touch screen works.  I tried everything that I could think of.  Flashed the bios, installed the latest Simpletap, downloaded and installed the latest "Lenovo touch driver & TouchControl Setup(version 2.00.012")

 

I also tried running the touch screen test included in the diagnostics toolbox. Nothing.   

 

My touchscreen is senseless :-(    

 

Any hint ?  Will I have to return it ?  Should I attempt to open it to see if they forgot to hook the touch screen connector ? 

 

Thanks anyone.

 

My model is a M90Z , 0870-CTO

 

Francois

 

 - UPDATE - Jan 10th -

 

Got it working !   One of the touch screen cable was not even close to being connected !   So, no RMA this time for Lenovo, but someone certainly should inform their QE that they had a "field fail" and I'd like to know what type of inspection that they perform at the end of their assembly line (%  and AOQL plan)  

 

I'll update tonight with the serial # and lot # to help them investigate.

 

Have a great day !

Maliha
Posts: 3,224
Registered: ‎07-31-2008
Location: Pakistan
0

Re: M90z Touch panel not working - out of the box

Great work, thanks for updating us!

------------------------------------------------------------

Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]

IdeaPad: U350

Apple:- Macbook Air [Snow Leopard]
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Paper Tape
frankaube
Posts: 4
Registered: ‎01-09-2011
Location: Canada
0

Re: M90z Touch panel not working - out of the box

[ Edited ]

So here are the information about that system :

 

SN : XXXXXXXXXX

 

UUID (Universally Unique ID) : XXXXXXXXXXXXXX

 

Manufactured for Lenovo : 2010-12-24   (for ?  So Lenovo is not making all its computers ?)

 

Origin : MX  (built in Mexico)

 

I'd like them to contact me so they could discuss what they found as root cause and corrective actions so that futur buyers don't received product with such obvious defects.  I can provide pictures.

 

Moderator Note: Serial number/UUID removed to avoid misuse. 

Maliha
Posts: 3,224
Registered: ‎07-31-2008
Location: Pakistan
0

Re: M90z Touch panel not working - out of the box

Frankaube, this is not official channel to contact support. Please contact lenovo via telephone to register your complain.

 

"Objectives of Lenovo Discussion Forums

These communities have been created to provide a high quality atmosphere in which users of Lenovo products and services may share experiences and expertise. While members from Lenovo may participate at intervals to engage in the discussions and offer advice and suggestions, this forum is not designed as a dedicated and staffed support channel. This is an informal and public forum, and Lenovo does not guarantee the accuracy of information and advice posted here -- see important Warranty information below."

 

------------------------------------------------------------

Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]

IdeaPad: U350

Apple:- Macbook Air [Snow Leopard]
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Kudos!
Was your question answered today? Mark it as an Accepted Solution
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LEGATEL
Posts: 2
Registered: ‎02-04-2014
Location: CROATIA
0

Re: M90z Touch panel not working - out of the box

Hello...

 

I read about your problem with the touch screen on lenovo m90z, i have the same problem...

 

Can you put some pictures where is cable for the touch screen to see if i have a luck to TURN ON THE TOUCH SCREEN...

 

Best regads...

 

 

Paper Tape
frankaube
Posts: 4
Registered: ‎01-09-2011
Location: Canada
0

Re: M90z Touch panel not working - out of the box

Hello Legatel.
I'll see if I still have the pics and if not, maybe try to take a little time to take them if that can help. I do remember removing the cover and looking around the LCD screen you could easily see a couple of connectors for the touch and one was definitly not plugged in (the female end just resting near the male one)
Paper Tape
frankaube
Posts: 4
Registered: ‎01-09-2011
Location: Canada
0

Re: M90z Touch panel not working - out of the box

If you're comfortable with a screwdriver, take a look at pages 70-71 of the lenovo hardware manual. They explain how to remove the cover and where the "Multi-touch board connector" (item 2) is located. That is where I started.
http://www.manualowl.com/m/Lenovo/ThinkCentre-M90z/Manual/308306