USB ports don't work with Windows XP

[IPnaSh Guru]

OK, I don't know what you did before, but it's OK.

Look, backup all your files and use the recovery CD to restore completely your system (that CD cames with preinstalled drivers). After that, run Windows Update.

If nothing has been fixed, so it's very possible that you have a hardware problem.

[lica2689]

Ok.  I have to wait for someone to come and get it fixed.  Thank you so much for the help.

[JameZ]

Hi lica2689,

Do you have all the drivers installed on the desktop? You might want to check them out since you have several unknown devices in devmgmt.

Driver Page A57

//JameZ

[lica2689]

Hi JameZ,

Thanks!  I don't know if those drivers have been installed or not since someone helped me convert the operating system from Vista to XP.  I'll send this to him.

I just checked out the device manager again.

Here is the following:

Universal Serial Bus controllers

• Intel(R) 82801G [CH7 Family] USB Universal Host Controller - 27C8

• Intel(R) 82801G [CH7 Family] USB Universal Host Controller - 27C9

• Intel(R) 82801G [CH7 Family] USB Universal Host Controller - 27CA

• Intel(R) 82801G [CH7 Family] USB Universal Host Controller - 27CB

• Intel(R) 82801G [CH7 Family] USB2 Enhanced Host Controller - 27CC

Device Status (all above):

This device is working properly.

Any idea or suggestion?

[JameZ]

Hi lica2689,

Try those drivers first then see if it helps.

//JameZ

[lica2689]

Hi JameZ,

I still have been waiting for someone to come and help me.  I'll let you know after mid December.

[bryanwalker]

I had similar problem, went to yellow flagged entry in hardware screen, right clicked and clicked update driver. Had to do every flagged item. May be problem in xp pro. Never got any answer from help desk. Any time I change device, I go back to samething. Worked with home edition

[Jerry_Rong]

Does the USB keyboard could work normally in BIOS POST? if ok, the hardware is no problem. and you also need to check does the USB had been disabled in BIOS setup.

Do you could look the USB in your driver manager? Maybe you need to reinstall the chipset driver.

[lica2689 · Accepted solution]

Just found the answers.

http://forums.lenovo.com/t5/A-and-M-Series-ThinkCentre/TC-A57-downgrading-to-XP-Pro/m-p/113189?query...

Tried to do the recovery again.  It finally works.

[JameZ]

@lica2689,

Thanks for updating, I will mark your post as solution

//JameZ