A and M Series ThinkCentre Desktops

[#1]

During software installation someone put a password in the Client Security Solution.  No one knows what that password was and so we're constantly promoted for a password that no one knows.

How do we reset this?  We tried turning it off and back on but that didn't work.

Oh. It's an M57 unit.

The exact error I get is
"Verify Identity
Reason for authentication:  Your Windows password was changed recently. Please enter your Windows password to synchronize with Client Security Solution."

When I enter my Windows password however it comes back as failed.    I don't have any passwords stored in this system so I don't care if it blows out everything that's there.  This is a new system. I don't want to live with this thing not working for the entire lifetime of the computer.  It's annoying.


Message Edited by cdsJerry on 05-22-2008 11:59 AM

Message Edited by cdsJerry on 05-23-2008 05:29 PM

[#2]

Did you get resolution?  I have the same issue here.

[#3]

No.  There was no response from anyone.  

Price- Quality- Service... pick any two.   In buying a Lenovo computer I've decided that the Price is good. The Quality is good.  The support is poor.   I own a few Lenovo computers and I've had two support issues.  Lenovo's support was non existant in both cases. 

[#4]

Based on the low traffic here, I don't think that this board is much of a priority for Lenovo. While I really like IBM / Lenovo computers, the comany will hang you out to dry on support a lot quicker than most of their competitors will. For example, try ordering recovery CDs for an XP-based system. XP is not exactly dead yet.

[#5]

I hear you. Microsoft is forcing people into Vista. Try to buy a Lenovo machine with XP now.  Only a couple of the CD / DVD duplication system on the market today work under Vista.  No one I've ever talked to has told me it would be a good idea to upgrade to Vista.  In fact it's the opposite. In spite of the demand for XP and the warnings against Vista it's very hard to buy an XP machine today.  Microsoft is doing more to help the Mac and Linux markets than anyone else on earth could ever do.

How could someone be so bone-headed and keep their job? 

[#6]

Maybe Vista SP2 will be usable, but as you suggest, I am considering switching over to Mac. That is a BIG change in thinking for me since I have many years experience with Microsoft products. (Including notebook computers, I have twelve active computers on my home network!) If my wife is willing to make the transition, and that's a big "if", it could happen.

The continued availability of XP is not an issue for me until Microsoft stops providing updates. Even then, it will be a while before the software is truly outdated. Two of my computers are WIndows 2000 machines, and they still get updates (and work as they were intended to work.)

Remember when Netscape had a monopoly on the browser market? Remember when IBM had a monopoly on the PC market? Remember when Microsoft has a monopoly on the operating system market? Things change. Understand that I am not even complaining. Life happens. Everyone I know who has switched to Mac has not looked back. I'm such a PC die hard that if I were to switch to Mac, Bill Gates might want to consider stepping down at Microsoft before it crashes and burns. Oops.

Macs are not without issues, including cost and compatibility, but as Vista has as many or more, the Microsoft advantage is minimized.

[#7]

cdsJerry, have you looked at http://www-307.ibm.com/pc/support/site.wss/MIGR-56104.html for possible resolution?

How is Client Security Solution issues a reason to flame Vista?  Vista functions great on all our systems, as does XP, as does W2K; and all inter operate properly.

[#8]

I'll check out the link.

The thread did take a turn on the XP/Vista thing but since it was a dead thread up until that point I don't see that any real harm was done.   Also, as I said Vista isn't an option for many of us as there is zero hardware support for the products we sell if you run Vista so it's not even an option, and Microsoft has made it very hard for us since we're caught in the middle with no support on either side.   Microsoft's insistance that it's resellers no longer offer XP is the problem.  They should still be offering us that choice given the lack of support and the number of bugs in Vista.

[#9]

Ok, I checked out the link but it does not offer a solution for my problem.  It describes my situation in correct detail however it's only solution ASSUMES that 1) you can restore the system to a point prior to the password change and 2) that you know what the old password was so you can use it to migrate to a new password.

In our case we do not know what the old password was and we have no way of finding out.  We are not concerned with keeping the stored passwords from Client Security. We'd be happy to wipe any settings in there out totally and start over however we've been unable to accomplish that task in spite of telling it to reset.

Any more suggestions? That was a good one, just not an option in our situation. 

[#10]

I have been trying to get rid of the box asking for a password on my new M57 and finally found a place to deactivate the security chip.  You go to the ThinkVantage Productivity Center from the icon and Click on Welcome under Quick Links.  Then click client securities and Launch Client Security Solutions.  On this screen there is a place to Deactivate the security chip.  You can come back and Activate it again if you would like it back.  This solved my problem.  I have XP as I searched the internet to find one that came with it.