Driver matrices will not print on new support web site [ Edited ]

[chuckk48]

I am unable to to get a complete printout of the driver matrices for any of my thinkpads. When I request a printout, instead of getting an 11 or 12 page report, all I get is a truncated 3 page report, and only the second page of the report has any driver matrices information on it. 

Typically, the first page of the report only contains the top and left side panels of the first web page, but no driver matrices information, just white spaces. The second page of the report will contain the first page of the actual driver matrice, while the third page of the report contains about 10 lines, consisting of the bottom panel of the last web page, which is the date stamp.

I tried to print driver matrices for some other models, and observed the same problem on many of them as well.

What is the point of a print ICON if it does not print anything?

Admin edit: removed empty spaces

[Cleo_Lenovo Administrator]

Hi chuckk48,

I tried to print out to image .tiff file and got the same thing. I printed for T61 and there were 3 pages. Only 2nd page has the driver matrices info.

Thanks for reporting this. This issue will surely be cascaded to eSupport team for a fix.

Many thanks,
Cleo

[marky-kun Lenovo Staff]

 Hi Chuck,

We are in the midst of redesigning the whole driver matrices page to further improve the usability of our website.

The workaround for your issue would be to open the driver matrix in another page and print.

Instructions would be:

Using Firefox:

1) Right click on the driver matrics

2) Select "This frame" -> "Open frame in new tab"

3) Click "file" on your browser and print.

[Cleo_Lenovo Administrator]

Chuck,

Does marky-kun's suggestion help?

- Cleo

[chuckk48]

Using IE8, I was able to use a similar work around. I selected and copied the driver info, then under the FILE drop down, I selected PRINT PREVIEW. I then selected the drop down from the "As laid out on screen" box and selected "As selected on screen". Then, when you print this, it produces the required 11 or 12 page report.  You don't get the headers, nor the date stamp, but at least you get the body of the report.

[chuckk48]

Problem still exists. It was never fixed. I cannot get a full listing of any of the driver matrices, even with the "new" support web site. All you ever get is the same 3 page truncated listing as originally reported.

[Cleo_Lenovo Administrator]

Hi Chuck

I've pinged the support team again to take a look at this issue. Sorry for inconvenience caused.

Regards,
Cleo

[sarbin]

i noticed the same behavior on the x220 driver matrix page yesterday. printing yielded 3 of the 10 actual pages.

solution (in firefox 14, at least)... right-click anywhere that's blank within the matrix area and select "print frame". voila! 10 of 10 pages printed.

hth someone.

cheers!

[chuckk48]

Yet another redesign of the web site. Problem still not fixed. It is actually worse now. You now get a 4 page printout, but only page 2 contains any driver matrix information. 

[sarbin]

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chuckk48 wrote:

Yet another redesign of the web site. Problem still not fixed. It is actually worse now. You now get a 4 page printout, but only page 2 contains any driver matrix information. 

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did you try doing what i posted just above? i just printed the x220 matrix (the frame containing the complete driver listing) again, 10 pages. http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&LegacyDocID=MIGR-77280

which matrix are you trying to print?

cheers