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What's DOS?
dmolnar
Posts: 1
Registered: ‎08-17-2011
Location: Cleveland, Ohio, USA
0

Re: New Support site is here - some Q & A

Yes, According to the chat agent it will be up later today or tomorrow. Unacceptable! What kind of business are they running here? No alternative sites, no mirrors, nothing. 

 

Dan

Paper Tape
WarhawkCZ
Posts: 2
Registered: ‎11-27-2010
Location: 63
0

Re: New Support site is here - some Q & A

I need to reinstall (I have already done) my T500 and I can't get any driver, system update neither am really, really xxxx (mad).

 

What's DOS?
morphius
Posts: 2
Registered: ‎08-17-2011
Location: UK
0

Re: New Support site is here - some Q & A

Surely they have ITIL at Lenovo.... upgrade has failed, roll back to something that works....

 

Can't be that complicated to work out.

 

I guess the other option to ignore all customers is easier and quicker.

Paper Tape
raducostin
Posts: 1
Registered: ‎08-17-2011
Location: Romania
0

Re: New Support site is here - some Q & A

I can't belive... I have used the old support site for about 3 years (I have an ThinkPad T61). Never failed to deliver. 

First time using this new piece of crap - website is unusable. Fck Lenovo, ThinkPad is now just some overpriced piece of crap (with an unusable support site as well). Next notebook will be from HP. 

GMAC-R60
Posts: 1,928
Kudos: 161
Solutions: 96
Registered: ‎05-16-2008
Location: USA
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Re: New Support site is here - some Q & A

I'm thinking new support site now live is the wrong title it should be new support site now live sometimes or not at all. I know sometimes thing don't go as planed but maybe the old site was closed to quickly



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Thinkpad X60T 6363-4GU
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Mark_Lenovo
Posts: 7,644
Topics: 407
Kudos: 1,278
Solutions: 275
Registered: ‎11-19-2007
Location: RTP, North Carolina
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Re: New Support site is here - some Q & A

[ Edited ]

All,

 

We took the site down for some maintenance late last night and when it came back up there were apparently some complications that took longer to resolve than expected.   

 

I agree that this is a critical resource for our customers, our support teams, and those of us here in the forum that are trying to help our customers, point them to drivers or tips, or check warranty.

 

I apologize for the inconvenience.

 

Mark

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What's DOS?
noneotherthan
Posts: 1
Registered: ‎11-03-2011
Location: USA
0

Re: New Support site is here - some Q & A

Now months after the last post I see in this thread and your site is still unacceptably slow. Like others, I have done troubleshooting to determine if this is a browser/ISP/LAN issue and it isn't. This is not up to par for enterprise level support. Is your support going to continue in this fashion? If so, how do you plan to keep existing customers?

Punch Card
mrgerlo
Posts: 31
Registered: ‎10-31-2011
Location: usa
0

Re: New Support site is here - some Q & A

failed trying to check the repair status of my TPT, please make sure to give access to that asap.

link used:
http://www-03.ibm.com/support/ezserv/home.jsp?CallId=XXXXXXX&MachineType=1838&SerialNumber=XXXXXXXX
JaneL
Posts: 3,849
Registered: ‎11-20-2007
Location: Greenville, SC USA
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DOES ANYONE IN LENOVO KNOW ABOUT CUSTOMER SUPPORT???? New Support site is here - some Q & A

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zoltanthegypsy
Posts: 3,172
Registered: ‎01-13-2008
Location: Bainbridge Island, WA, USA
0