Support site content is out dated? Let's discuss... [ Edited ]

[kcheng]

Hi all,

Recently we received couple of complaints about the contents in the support site are outdated, however, we don't get much details other than that. Thus, we would like to hear what you say about the esupport site contents, for instance solutions and drivers in our support site.  Which model of content? What is missing? 

Any feedbacks are welcome. This will definitely help us to improve the contents and provide you a better place for solution as well.

Many thanks!

[dragnoak]

Did you read my posts in:

http://forum.lenovo.com/t5/Feedback-on-the-new-support-site/Why-are-the-Y470-Drivers-amp-Downloads-s...

Especially my last post on 1-05-2012? There is more than enough information in that thread. Time, dates, versions, ect...

WHY ARE THE DRIVERS, AND THE CURRENT BIOS'ES  SO OUT OF DATE?

This is one, and the only question, about the "support site" that needs an "official" response!

Any other question is purely superfluous.

DragonRider

[chuckk48]

Did you read my posts too?

There have been numerous posts from various people over the past year, and yet most of the time, nothing changes.

Take a look at this post of mine from last Fall. It is extremely detailed. Please fix.

http://forums.lenovo.com/t5/Feedback-on-the-new-support-site/Lots-of-errors-on-new-downloads-and-sup...

[dragnoak]

kcheng and Cleo,

     Perhaps this word, in the subject header, is lost in translation:

dis·cuss   

verb (used with object)

1.to consider or examine by argument, comment, etc.; talk over or write about, especially to explore solutions; debate:

I, and chuckk48, posted our SPECIFIC observations. You should give us a response, to what we have posted.

That is what "discussion" means to our culture. We ask questions, you give us the answers. So far, you have not participated in a discussion.

We don't need any "pretty" support download/driver page. We only want one that works, and has the most up-to-date drivers, and BIOS.

Is this so hard for you to comprehend?

DragonRider

[chuckk48]

kcheng and Cleo,

This appears to still be a very much one-sided discussion. Too bad. For a minute there I almost felt that Lenovo actually was interested in improving their image. 

[chuckk48]

Still waiting for some explanation of the following out  dated situations...

The current versions of the following updates are still not available in System Update, or in Update Retriever:

System Migration Assistant 6.0.010 for Windows 2000, XP, Vista and 7

- See document: http://support.lenovo.com/en_US/detail.page?DocID=DS003963.

- Update Retriever and System Update contain drivers for System Migration Assistant 6.0, at version 6.00.0009, while the Driver Matrix and Drivers and Software pages indicate the current version at 6.0.010 (released on Nov 23, 2009).

Enabling Wake on LAN from Standby for ENERGY STAR Version 4.0 for Windows 8 (32-bit, 64-bit), 7 (32-bit, 64-bit), Vista (32-bit, 64-bit), XP (32-bit, 64-bit) - ThinkPad

- See document: http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS013949

- Update Retriever and System Update contain drivers for Enabling Wake on LAN from Standby for ENERGY STAR Version 4.0, for version 1.06, while the Driver Matrix and Drivers and Software pages indicate the current version at 1.07 (released on Mar 6, 2012).

[dragnoak]

chuckk48,

     I agree completely.

     In the last year, I've seen Lenovo roll out some really atrocious products, such as the Y500. It seems that Lenovo does not have ANY hardware testing in their R&D. Some engineer dreams up a hardware configuration that "should" work, and submits that design spec to manufacturing. Marketing begins pushing the machine, advertising functions that will not work in the current product, such as WiDi, and duel graphics. The factory produces the hardware, substituting some inferior part, such as the Elan trackpad, to keep the cost as low as possible. Then they throw on their "Lenovo enhanced" OS, with all the bells, and whistles, and ship the product. They leave it up to the hardware/software support team to deal with any problems that arise due to mis-matched hardware/software, and the marketing screw up.

     No amount of driver, or BIOS updates, can fix the lack of a good R&D department, in their product development.

DragonRider

[chuckk48]

This is an extract from another one of my forum entries. I think it really is more appropriate in this context.

Lately, I have had better results getting things fixed by submitting site feedback, rather than opening a dialog using the Lenovo Forums. With that in mind, I submitted site feedback. The astonishing response I got back from the Lenovo Web Content Team was:

Dear Valued Customer,

Thank you for your feedback. We have checked the link that you have provided. Yes, the current version is the one in the document, however since we haven't received the latest xml file for the driver, that is why in TVSU contains the previous driver update. In the meantime, please download manually. We will update TVSU with the latest package as soon as we receive it.

Thank you for contacting the Lenovo Web Content Team. http://support.lenovo.com

Case Number – 00224092

 It is no wonder the site content is out dated.

[dragnoak]

Cleo-Lenovo, Mark, or JaneL,

      I'm sorry to be such a PITA, but I would like for any of you, to answer just TWO questions.

Will your developers, ever put out a new Y470 "unlocked BIOS"  that does not contain a "Whitelist" for my Wireless card?

If not, where can I buy a Lenovo FRU approved upgrade for my Wireless card, giving me the 5 GHz band?

You would think that I could just call Lenovo sales, give them the FRU number (as listed in the HMM), then complete this transaction, and send it out to me. Well, that's a faulty assumption.

Actually, given the state of your massive reorganization, the truth is ALL of your IdeaPad models are history. So I guess this inquiry, will once again, fall on deaf ears.

Such a pity.

DragonRider