w700 series driver documentation problems...

[mtp318101]

We are having problems doing a fresh Win7 64 bit install (not a restore) on two of our w701ds 4323CTO laptops.

The trouble is that the driver catalog on lenovo.com is a mess. Using the conventional Driver Finder for a 4232CTO leads to a page where we have to do two dozen clicks... but even after that there is some software missing entirely: Device Experience and the Fingerprint MSI package for example.  The fingerprint software omission was brought to a Lenovo rep's attention here in the forum back in September... but it is still MIA.

If we go to http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&LegacyDocID=TPAD-MATRIX

and click on:

W700,W700ds, W701, W701ds

we get this:

http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&LegacyDocID=MIGR-70498

It's in Japanese, and there is no way to change it to English.

I know the entire w70X series has been withdrawn... but it hasn't even been a year since the w701ds was pulled.  I think it's a reasonable expectation to be able to get access to a decent driver list on lenovo.com

Can a mod or rep forward this note along to the appropriate dept?  Thanks!

[Cleo_Lenovo Administrator]

Hi mtp318101,

I totally understand your frustration and appreciate your comments here. Your feedback and the issue you encountered will be referred to the support team accordingly.

Best regards,
Cleo

[bananaman]

Hi mtp318101!

I don't know what was up with the language problem, but the matrix is showing in English for me now:

http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&LegacyDocID=MIGR-70498

Hope this helps!

[marky-kun Lenovo Staff]

Hi mtp,

1) Device experience driver has been added for W701

2)The fingerprint software for W701 is actually in the "ThinkVantage Technology" software category on the "conventional Driver Finder" page. I know it doesn't makes sense to be in that category, we'll get it fixed to a proper category.

3) Driver matrix page is now back to English:
http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&LegacyDocID=MIGR-70498

[mtp318101]

@Cleo_Lenovo  Thank you for forwarding our note along... we really appreciate it!

@bananaman  Yes it is!  Much easier to read now... :-)

@marky-kun  Just got back from the Holidays- thanks for following up.  I know you guys had some bumps in the road with the new support site, but I knew you'd make it right.  Thanks very much!

Marky, while I have your attention... I know this is not a tech support forum, and I hate to impose, but do you know anything about the powermizer lockup issues with the Nvidia 2xx.xx drivers on the W70X series (Quadro FX3800M)?  This issue has been a bear for me as a sysadmin lately.  The Nvidia and Lenovo forums are rife with complaints.  If you have any contact with the driver guys, I'm just looking for a solid answer: "we're looking in to it", "waiting on Nvidia", "fix in the pipeline", "wontfix", etc.

Thanks again, and Happy New Year.