11-06-2011 01:15 PM - edited 11-07-2011 04:14 AM
Hi Lenovo gurus,
I have a general question concerning Lenovo's warranty policy. I have a X201T Lenovo laptop under warranty and I would like to ask about a very strange thing that got me concerned.
The chassis of the laptop is slightly bent.
I know it sounds strange, but if I place a ruler across the front side of the laptop (the wrist rest), the ruler hangs about 1mm (EDIT: make that 2mm, see the photo) in the air in the middle. The ruler is straight, German, quality metal ruler. Is this kind of thing covered by warranty? The laptop sits properly, doesn't rock or anything, but I'm sure the chassis is not supposed to be this way - I mean, what's going to happen to the components inside the laptop? I didn't spot this until recently, I'm hoping it could be covered by warranty.
I'll add a photo in a minute.
Solved! Go to Solution.
11-06-2011 01:38 PM - edited 11-11-2011 02:32 AM
Here's the "ruler test" picture I promised:
UPDATE: ADDED 2 NEW PHOTOS
The chassis is stiff nevertheless, it can't be bent on purpose. This makes me doubt if the laptop was like this since day one. The laptop is one year old, purchased in November 2010. All I've used it in is graphic design, nothing abusive or intensive. Weren't the X series laptops supposed to have a reinforced chassis of sorts?
Opinions and advice are highly appreciated.
11-06-2011 04:06 PM
11-06-2011 10:36 PM - edited 11-06-2011 10:49 PM
And thanks for the reply. I definitely made an electronic support portal call to IBM for this. I'm just afraid the palmrest isn't the culprit here: I did the "ruler test" to the underside of the front and the laptop is all curved from there too. But the situation is even worse there. The ends of the ruler can't touch both corners at the same time (which is expected). If i touch one corner, the other corner is 5-6mm (about 1/4 of an inch) away from the ruler (this is worse than I thought). Wouldn't this indicate a bent chassis?
EDIT: The second photo on the second post shows this 5-6mm bend very well. This laptop seems to be the shape of a banana
11-06-2011 10:43 PM
11-06-2011 10:47 PM
11-07-2011 12:48 AM - edited 11-07-2011 12:49 AM
I received a reply from the warranty service, and I now have a question about Lenovo's global warranty.
Basically, according to them the matter needs to be discussed with the reseller. The reseller must handle the repairs/recalls through Lenovo. If I would go directly to the warranty service, I would need to pay the repairs myself. By going through the reseller I would avoid this.
Now to the question: The laptop was bought in a different country. If I settle something with the original reseller, can they arrange a warranty repair that is in my current country of residence (or near)? Is this how Lenovo's international warranty works?
11-07-2011 02:59 AM
11-07-2011 03:05 AM
11-07-2011 03:16 AM