Cashback offer questions [ Edited ]

[kpalaz]

Hi All

Im new to the forum however Im another one of those people thats suffering from Techprotecht looks like now whtas regarded to be  a scam well at least they replied and confirmed the following but Im sure the cashback was for £75 pounds and yes I have sent them emails with screenshots etc,in the meantime i think Im gonna need Katarina's help.....

Your reference number: LEN-XXXXXXXX

Dear Lenovo Customer,

Thank you very much for your participation in our Lenovo £30 end unser Cashback on B560 Program.
 
Your order with respect to the Lenovo £30 end unser Cashback on B560 Program has been approved. You will receive payment in line with the applicable conditions.

Please find our terms and conditions at www.lenovo-promotions.com.

In case of questions, please send an e-mail to our Customer Service Center that is available for you Monday through Friday from 9 a.m. to 5 p.m. (CET).

Thank you.

Kind regards

Your Lenovo Promotion Team

E-Mail: lenovo-promotions@techprotect.de
Web: www.lenovo-promotions.com
   

[chrisrydal]

Help! Another angry customer that hasn't received the full cashback! I've been offered £30, not the full £75. I've emailed the Promotions team, but looking back through this thread that doesn't seem to make a difference.

Could I  be cheeky too, and ask for Katarina's help?

And why does this keep happening over and over again?

[blueshaze]

. . . . and I am another purchaser of the Lenovo B560 laptop which was better than I expected so I had warm feelings towards Lenovo. But this stone-walling on the cashback is unacceptable. . . . .

---

chrisrydal wrote:

Help! Another angry customer that hasn't received the full cashback! I've been offered £30, not the full £75. I've emailed the Promotions team, but looking back through this thread that doesn't seem to make a difference.

Could I  be cheeky too, and ask for Katarina's help?

And why does this keep happening over and over again?

---

. . . .

[henof]

Hi

I am furious too. Received following email. I emailed Lenovo immediately, they havent bothered to reply!

Your reference number: LEN-XXXXXXXX

Dear Lenovo Customer,

Thank you very much for your participation in our Lenovo £30 end unser Cashback on B560 Program.
 
Your order with respect to the Lenovo £30 end unser Cashback on B560 Program has been approved. You will receive payment in line with the applicable conditions.
Please find our terms and conditions at www.lenovo-promotions.com.
In case of questions, please send an e-mail to our Customer Service Center that is available for you Monday through Friday from 9 a.m. to 5 p.m. (CET).
Thank you.
Kind regards
Your Lenovo Promotion Team
E-Mail: lenovo-promotions@techprotect.de
Web: www.lenovo-promotions.com
  
Fax: +49 7031 7632 5563

Moderator edit: Removed sentences which did not follow the Community Rules, tidied up formatting.

[ij_j]

I have received exactly the same reply after claiming £75 cash back:-

Dear Lenovo Customer,

Thank you very much for your participation in our Lenovo £30 end unser Cashback on B560 Program.
 
Your order with respect to the Lenovo £30 end unser Cashback on B560 Program has been approved. You will receive payment in line with the applicable conditions.

Please find our terms and conditions at www.lenovo-promotions.com.

In case of questions, please send an e-mail to our Customer Service Center that is available for you Monday through Friday from 9 a.m. to 5 p.m. (CET).

Thank you.

Kind regards

Your Lenovo Promotion Team

E-Mail: lenovo-promotions@techprotect.de
Web: www.lenovo-promotions.com
  
Fax: +49 7031 7632 5563

Emailed them straight back, no reply as yet.

Can someone at Lenovo do someting about this please?

[Katarina Retired Employee]

Dear all,

the vendor TechProtect is facing an IT issue which affected all email templates - system has automaticly sent a confirmation email with wrong cash back amount £30. TechProtect is trying to fix the problem and correct the cashback amount.

All customers who registered for this program will receive their correct cashback amount £75 and a new confirmation email.

Thanks for your understanding.

Katarina 

[ohdear]

Dear Katrina,

I am one of the many who have incorrrectly recieved a cancel message from the cashback offer.

Please contact your supplier and ask them to reinstate my request.

The cashback offer was for £75 not £30.

Your reference number: LEN-10005145-5

Many thanks

Jonathan Moore

Dear Lenovo Customer,

Due to the following reason/s, we have, unfortunately,
been unable to process your order regarding our Lenovo £30 end unser Cashback
on B560 Program:

- since you purchased the product in a time outside the
promotion period

Your order has been cancelled, as our terms and
conditions have not been fulfilled. 

Please find our terms and conditions at www.lenovo-promotions.com.

In case of questions, please send
an e-mail to our Customer Service Center that is available for you Monday
through Friday from 9 a.m. to 5 p.m. (CET).

[Katarina Retired Employee]

Dear Jonathan and all,

TechProtect has already fixed their IT  system error.
Please ignore the confrimation email which has been sent to you with incorrect cashback amount £30 instead of £75.

TechProtect will send a new confirmation email with correct amount £75 to all affected customers and will  transfer correct payment to your bank account.

In case you already received £30 Cashback they will soon issue a corrective payment of £45 Cashback or reactivate your claim.

Thanks & Regards
Katarina

[henof]

Hi Katrina

Now that your error has been fixed I would appreciate a confirmation email clearly stating that I will receive 75 pounds cashback and not 30 pounds as in your erroneous email.

Thanks

Henry

[far3000]

Your reference number: LEN-10005443-4

As of yet I have not received my £75 back. how long does it take? I had the email dated 27th June 2011. 

I am one of the many who have incorrectly received a message stating £30 but looking at the forum I seems that was just an IT error, the cashback offer was for £75 not £30.

Thank you for any help in this matter

Farhan Naseem