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far3000
Posts: 2
Registered: ‎07-04-2011
Location: england
0

Re: Cashback offer questions

[ Edited ]

Yeah a confirmation email and the date payment would be received would be nice

 

Farhan

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yorkie
Posts: 2
Registered: ‎06-21-2011
Location: England
0

Re: Cashback offer questions

[ Edited ]

Finally received my cashbck now. :smileyhappy:

 

Thank you for your help Katarina, I'm sure without it I'd have got nowhere.

 

I still stand by my comments that Techprotect have caused significant harm to Lenovo's reputation throughout this fiasco, but will put this to bed now and focus on enjoying my new laptop.

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sylv
Posts: 8
Registered: ‎07-05-2011
Location: England
0

Re: Cashback offer questions

[ Edited ]

Katarina wrote:

yorkie, swain550, nre,

please send me a personal message with your claim number - I'll verify with TechProtect.

Thanks!
Katarina


Hi Katarina!

 

I'm another one who's receiving poor service in respect of this cashback.

 

On 27th June I sent this email to the Lenovo Promotions Team, and I still haven't had a response.

 

Dear Lenovo Promotion Team,

Thank you for your email, but please note that this B560 promotion is
for a £75 GBP (seventy-five pounds sterling)  cashback promotion, not
£30 GBP. You may verify this by visiting the notebook promotion page at
https://www.lenovo-promotions.com/notebook

Please confirm that you have adjusted your records to make sure that I
receive the correct payment of £75 GBP (seventy-five pounds sterling).

I look forward to your prompt reply.

 

For some reason (is it because I'm a new member of this forum?) I can't see a button to send you a PM, Katarina. Could you send one to me, and I'll reply with my claim number? Thanks! Edit: the PM link is now appearing when I view profiles, so I've sent Katarina a PM. Here's hoping!

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JaneL
Posts: 3,859
Registered: ‎11-20-2007
Location: Greenville, SC USA
0

Re: Cashback offer questions

[ Edited ]

sylv wrote:  For some reason (is it because I'm a new member of this forum?) I can't see a button to send you a PM,

Look in the top right corner of the forum page under the RED search button and above the SHOP tab.  There should be a small grey or red envelope.  Click on it to get to the PM system.

 

However Katrina has already answered this question for everyone:

 

http://forum.lenovo.com/t5/General-Discussion/Cashback-offer-questions/m-p/469643#M11157

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Jane

ThinkPad Slate, T410s, X301, X200 Tablet, T60p, HP TouchPad, iPad 4, iPhone 5S, IdeaTab A2107A, Yoga Tablet
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

Blue Screen Again
sylv
Posts: 8
Registered: ‎07-05-2011
Location: England
0

Re: Cashback offer questions


JaneL wrote:

sylv wrote:  For some reason (is it because I'm a new member of this forum?) I can't see a button to send you a PM,

Look in the top right corner of the forum page under the RED search button and above the SHOP tab.  There should be a small grey or red envelope.  Click on it to get to the PM system.

 

However Katrina has already answered this question for everyone:

 

http://forum.lenovo.com/t5/General-Discussion/Cashback-offer-questions/m-p/469643#M11157


Thanks, Jane!

 

I'm baffled as to why, if they've discovered their error and fixed it, they didn't respond to my email and tell me so.

 

I used to hold Lenovo in high regard, but you can imagine what this experience has done for their brand image in my perception. :smileysad:

 

sylv

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douglasevans1
Posts: 2
Registered: ‎06-22-2011
Location: Knighton, U.K
0

Re: Cashback offer questions

I have received my £75 cashback today as well.

 

Many thanks for your help Katarina sorting it out.

nre
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nre
Posts: 4
Registered: ‎06-21-2011
Location: UK
0

Re: Cashback offer questions

[ Edited ]

I also received £75 yesterday for cashback on the B560, thought I'd post up just to encourage those that are still having problems. Many thanks to Katarina who helped sort out the problems with my claim being initially refused...

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lewroll
Posts: 2
Registered: ‎07-06-2011
Location: uk
0

Re: Cashback offer questions

I filed my claim for cashback on 28th June and since that time have had no correspondence apart from the automatic reply. Can you tell me what the situation is please? I have emailed with no response.

Is everything ok with the claim?

 

Many thanks for any help

JaneL
Posts: 3,859
Registered: ‎11-20-2007
Location: Greenville, SC USA
0

Re: Cashback offer questions


lewroll wrote:

I filed my claim for cashback on 28th June and since that time have had no correspondence apart from the automatic reply. Can you tell me what the situation is please? I have emailed with no response.

Is everything ok with the claim?


This is not an instantaneous process, you know.  The 28th was just last Thursday.

English English Community      Deutsche Deutsche Community      Español Comunidad en Español


Jane

ThinkPad Slate, T410s, X301, X200 Tablet, T60p, HP TouchPad, iPad 4, iPhone 5S, IdeaTab A2107A, Yoga Tablet
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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lewroll
Posts: 2
Registered: ‎07-06-2011
Location: uk
0

Re: Cashback offer questions


JaneL wrote:

lewroll wrote:

I filed my claim for cashback on 28th June and since that time have had no correspondence apart from the automatic reply. Can you tell me what the situation is please? I have emailed with no response.

Is everything ok with the claim?


This is not an instantaneous process, you know.  The 28th was just last Thursday.


So do you not even get anything at all to acknowledge that your claim has been accepted ? Just a simple your claim is valid and is being dealt with would do!