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dattakent
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dattakent
Posts: 24
Registered: ‎02-25-2012
Location: India
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Credit Card details requested by Support

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‎06-14-2012 11:02 PM

Hi, I had requested on a refund for a defective laptop.

 

The Lenovo Support requested for complete details of my Credit Card for the refund transaction (citing some software transistion as the reason for this request).

 

Is this normal?

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Lenovo Staff
Ty_Lenovo
Posts: 75
Registered: ‎03-07-2012
Location: Morrisville, NC

Re: Credit Card details requested by Support

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‎06-20-2012 07:06 AM

Hello dattakent,

 

This is normal because the software migration between systems does not allow the rep to see the credit card details from your original order. Moving forward, this should not be the case when new orders are placed with the current system.

 

Best Regards,

 

Ty

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