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Paper Tape
Cozine
Posts: 2
Registered: ‎12-29-2011
Location: New Jersey
0

EasyServ Memphis Refuses to Fix Defect

My X220 w/ IPS screen has multiple large white spots all over the screen. Having done research on this issue, I learned that it was a defect common among many X220 users. This was among several other issues I had.

 

Today, I received a call in which I was quoted $950 for repairing a laptop that costed $700 to buy brand new. I called back to discuss how this was a defect which should be covered under warranty. I was met with the representative telling me that I had to have caused this by myself. I proceeded to tell the representative that it was like this the day it came and then I was told that they are not that gullible.

 

I also asked for a supervisor and was told that one was not available.

 

What's my next step? I need this laptop repaired before January 15th.

Retired Employee
Serge1410
Posts: 2,438
Registered: ‎04-10-2011
Location: Malaysia
0

Re: EasyServ Memphis Refuses to Fix Defect

[ Edited ]

hey Cozine,

welcome to the forums.

I was doing a search via >> http://support.lenovo.com/en_US/product-service/service-provider/default.page?

on Service Providers in New Jersey and what I got was

 

International Shared Services (ISS Solutions)
2010 Cabot Blvd W
Langhorne, PA, 19047

Tel: 2157522221

 

and

 

 

Emtec, Inc. (westwood and emtec)
525 Lincoln Dr W
Marlton, NJ, 7081
Tel: 9733764242

 

Did the support centre ( http://bit.ly/LNVsuppNum ) , mention to you that EasyServ was an authorize service centre ?






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Paper Tape
Cozine
Posts: 2
Registered: ‎12-29-2011
Location: New Jersey
0

Re: EasyServ Memphis Refuses to Fix Defect

So you're saying bringing my product to one of these service centers would be similar to mailing it to EasyServ?
ajkula66
Posts: 7,628
Kudos: 757
Solutions: 800
Registered: ‎11-23-2007
Location: USA
0

Re: EasyServ Memphis Refuses to Fix Defect

If you need this fixed by January 15th, and Easy Serv refused to fix the machine, all I'm going to say is "good luck".

 

Your local service (NJ or PA) won't get you anywhere.

 

You need someone who can cut through the red tape and undo the perceived injustice for you...

 

 

Cheers,

George




In daily use: R60F, R500F, T61, T410

Collecting dust: T60

Enjoying retirement: A31p, T42p,

Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W




Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.
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Serial Port
Chimuel
Posts: 53
Registered: ‎04-08-2012
Location: Richmond, VA
0

Re: EasyServ Memphis Refuses to Fix Defect

If you needed it fixed by a certain date, bringing it to a local service center might help. I had the ghost touch problem on my screen so I had the whole LCD/Digitizer unit replaced. I'm in VA and I brought my laptop in to a local service center and they had me send them my serial number and model number then they had the LCD overnighted to them. Next day I went over and they had me wait an hour and I had a new screen in my laptop. Very quick, and easy to deal with and I didn't have to lose as much time as I would have sending it in to EasyServ.

--

Chimuel

X220 Tablet Multitouch: Intel Core i7 2640m, 8GB RAM, 80GB Intel 310 Series mSata + 320GB 7200rpm 2.5", Intel Centrino Advanced-N 6205 AGN, Broadcom Bluetooth 3.0, Fingerprint Reader, 720P Webcam, Battery 6-cell 52+ and 6-cell slice 19+