02-27-2008 08:30 PM
02-28-2008 07:05 AM
04-12-2008 09:25 PM
08-06-2008 08:43 AM - last edited on 08-11-2008 06:07 AM by Tim_Lenovo
03-24-2009 09:51 PM
03-24-2009 10:45 PM
12-24-2009 05:15 PM
There is no such thing as Customer Service in LENOVO. It's just ridiculous. It does not even have a support chat, does not have repair order section. It has the worst customer service ever, if hardly exists. It has warranty plan, but for what? if you literally can't do anything with warranty..
02-06-2010 12:23 PM - edited 02-06-2010 12:24 PM
I purchased a Lenovo Thinkpad SL300 in December 2008 and have sent it in for servicing 3 times since then. Most of of the problems that were supposed to be fixed still remain and I am getting frustrated with increasingly snarky and offensive customer support representatives. At my wit's end, I finally posted a blog entry detailing every single interaction I've had with Lenovo to date, only leaving out the current one with a customer rep because it's still in process and I would hate to have her deliberately become difficult because she finds it. My post is meant to serve as a warning for anyone considering purchasing Lenovo products - you ought to be ashamed of promoting your products and services when you are so clearly incapable of providing good quality for either.
02-16-2010 07:38 PM
horrible doesnt define lenovo service fully. It is worst worst worst service possible. My laptop is lying with Lenovo serice center for last 4 months now that too for a problem that occurred after only 1 year. LAST 4 MONTHS!
You spend $1200 for it and leave it with service center.
I dont know how this company is even running. NEVER EVER BUY LENOVO IN ANY CONDITION...YOU WILL BE RUINED.