TrishaK, you have a fully valid point, it doesn't take a rocket scientist or an article to realize that the Thinkpad line is gradually losing recognition in the corporate environment.
The Thinkpad line in the manner in which IBM had them, was costing them too much, that is why they sold the division. Anyone can come in here and say ... oh no, they wanted to focus on so and so, oh they thought Lenovo could do a better job, and so forth. But in large publicly traded companies it all comes down to shareholder value and IBM felt that the amazing Thinkpad wasn't doing as well as other lines, honestly - why do you think IBM sold their genious away - think back to the early 1980s... IBM PC Compatible, IBM invented the hard disk drive and DRAM! If you would like a more technical standpoint, read the 2003 and 2004 Annual Reports for IBM, IBM was making money from
Anyhow, the reason for my above comment... Lenovo had a plan, obviously, to make the Thinkpads more profitable and unless somehow Lenovo could reduce their expenses, this seems to have been done through cuts to IWS, Quality, and Customer Service from what I can tell. Lenovo is also trying to increase revenues, unfortunately this is devaluing the Thinkpad line, by doing things like increasing sales in retail stores and creating customizable configurations (other things too)
Note that the customizable configurations are not so that customers have more choices as has been claimed - in the past IBM had every configuration available, they were just harder to understand by the average person, this does in effect help non-business customers to make purchases though.
Anyhow - That is my 2 cents! (Hope I dont get banned for stating the obvious )
To sum it up - Lenovo has messed up the Mighty Thinkpad - but they have created a New Thinkpad - that is like a Dell.
Also - the X300 is a fantastic machine, just lacking everything else (i.e. Customer Support, Buying Experience was difficult, shipping times, Software support, configurable options, so forth.) - but again - X300 I think is the best notebook around, I am typing this post on one (that so happens to not have warranty in Canada and is ridden with issues haha)
bluegt, nothing really ban worthy in your post. As far as depot service goes, Lenovo is using the same depot (Solectron) that IBM used so nothing has changed there. Solectron was hit and miss then and it is the same now. You might get good service and you might not, Luck of the draw. Ther have been complaints about Solectron for many years now. Earlier Thinkpads were not without problems. The T4x series had the loose GPU problem, The T30 had a bad memory slot problem. T2x series had cracking plastics, The 600 series had batteries that died quickly. 570's had bad hinges. and so on. IBM's were not perfect either. Nobody seems to remember that. They think IBM was perfect. Yes, they are devaluing the Thinkpad line, look how much less they cost than they used to. People are comparing a $600.00 R61e to a $3000.00 T42P, that is not fair. These lower prices attract consumers as customers which IBM had relatively few of. Consumers tend to complain about every little thing compared to IT departments which just deal with it and go on. Hence the rise of complaints in the forum. The other points I don't know first hand about.
______________________________________________________ T60 2623-D7U, 3 GB Ram. Dual boot XP and Linux Mint. T400 2765-T7U Windows 7
I'm sorry webmaster, I'll play nice now. One thing I'd like to comment on though is one shouldn't generalize their views on something unless they've had hands-on experience with it.
IRT posters in this conversation:- (Due to no availability of graphical editor available for mac users on your forum I can't appear to quote anyone)
1) Macs no longer have apple key on their keyboards 2) Apple has a huge community of followers who worship their products like a cult following, take an example of Modbook which is only an aftermarket modification – done by apple fans, Apple never officially released it but still supports it - so does the docks. Most macs come with all required ports which even a thinkpad lacks, there is a DVI connector on my Mac but is neither on my X61T nor on its dock, what gives? 3) Of course apple is not catering their mac to corporate environment but the business industry is getting appealed by them
A part of my job is to search contents online on the types of problems people suffer with their PC – (we turn them into ads & try to be as mean as possible , we're clients of Chait Day ) so today I see many users turning back to Apple – and those who can't entirely are trying to run Mac OS-X on their unsupported PC's
Apple warranty is rated #1 if not on planet then in Americas at the minimum:-
You can find isolated instances here and there everywhere with all companies, the best way to reach apple is through their genius bar, we've 4 bars in the city I live in.
Further, Apple is a household name for America just like Ford is part of luxurious American lifestyle, now companies throughout the globe set their common interests unequally in all regions & divide their focal point with respect to the region they can make most revenue from, truth be told no company can be strongest in all regions so maybe Apple is still developing in Oz, I can tell you without a single doubt in my mind that lenovo support is down the drain in Canada, don't believe me? ask any Canadian, now the problem with lenovo is that they've made thinkpad a very poor brand in Canada, astounding thing is most revenue lenovo generates comes from Americas & they are not realizing to improve in our region – or are they?. I spend 6 months in the U.S. every year and I must tell you lenovo service there is remarkable – I can reach Boston in 5 hours!
You can reach me at adamneb AT mac.com, I'd no longer be participating here.
I liked how you mentioned the T4x, my good old T42, the one I mentioned in my post about being added to IWS - had the loose GPU problem 2 months after the warranty was up, it was a sad day that notebook was great! I remember in Denmark i think it was, a ... some technical term ... was issued and customers could get it fixed even if it was out of warranty, that was pretty cool, unfortunately that didn't happen everywhere.
No i am not directing at you TK, i am just getting very angry at the comment directed at me by one of the Apple employee, whom seemed to be having a go at me because i said some personal negative comments about Apple. But he seemed to forget that i did state that Apple is a great company that is pushing boundary of Laptop and desktop design envelope. I am just stating my personal opinion about product, if you read back on my posts, i also made some personal negative comments regarding Thinkpads, which did get me into trouble.....
Adam, sorry to tell you.... i got like 3 ipod mini (2 blue and 1 gold), Apple Ipod Generation 3? (15 gig), 2x512 mb first generation shuffle, 1 x Ipod Nano of first generation, 1 x ipod nano 2 gig (2nd gen) and 1 x ipod nano 8 gig 3 rd generation.... 1 x 30 gig video ipod, 1 x 160 gig ipod classic, 1x 8 gig iphone.... some of the early ipod products of mine batteries went dead right after the warranty, but clearly it was design fault of your defective battery that you brought from your supplier, yet still you people asked for 100 dollars a pop to get it changed, greedy.... If you want to do market research do so, please stop posting misleading information of competitor's product and also putting irrelevant links of your parent company....
ThinkPad Slate, T410s, X301, X200 Tablet, T60p, HP TouchPad, iPad 4, iPhone 4S, IdeaTab A2107A I am not a Lenovo Employee. If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!