Lenovo customer care - you'd better change provider

[Francesca]

Hello,

I wanted to let you know that Lenovo customer service has been careless and they haven't provided any support.

I bought a computer and made a mistake on one line of my address. I contacted you immediately but you told me you couldn't make any change. What a ridiculous system you have.

I've been told to contact UPS, the courier, but clearly, they would keep saying it's the sender which has to amend the delivery address, obviously.

I emailed and called the Lenovo customer service several times, possibly 6-7 times, every time explaining the situation and you just couldn't be bothered. Your system didn't allow to make any change. It seemed such an absurd situation that I couldn't receive the computer I paid for and none took responsibility for it. The courier has already attempted to deliver the notebook to someone else than me!

A really frustrating experience, I'd never buy another computer from Lenovo and it's shameful that none takes any responsibility for this.

Francesca

[lak_sg]

Hi Francesca,

I'm sorry to hear about the experience.

I'll like to see if I can assist with the situation.

I've sent you a private message requestion for some additional information.

Let me know.

Thanks!

lak_sg

[Francesca]

Hello Lak_sg,

Thanks for your reply. Eventually I solved the situation with the courrier UPS.

Those are the info I have about my order:

Order Confirmation (Order #17893xxxxxx) (KMM42333080I112xxxxxx)

ThinkPad X220i

Product 4287CTO

Billing address:

Richmond Upon Thames

Order Date: 17 February 2012
Order Number: 17893xxxxxx

and those are the kinds of reply I received from your customer service:

"Thank you for contacting the Lenovo Online Store.

We cannot change any details on your order our system does not allow
this. from the tracking details your order is  Scheduled  for  delivery:

Wednesday, 29/02/2012, By End of Day. You will need to contact UPS and
Speak to them as we cannot change any thing on a order."

Regards,

Francesca

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