Support in other languages: 
Showing results for 
Search instead for 
Do you mean 
Reply
Administrator
Posts: 8,056
Registered: ‎11-19-2007
Location: RTP, North Carolina

Order related customer service concerns

[ Edited ]

The year end holidays are rapidly approaching and there are a number of new members joining to share various experiences and stories related to their ordering process.

 

We have had record sales volumes and the phones are very busy right now - hold times may be long.

I would recommend calling 1-866-428-4465 between the hours of 11am and 1pm EST or after 4pm EST to minimize hold times. 

 

Email and Fax are alternatives, but these communication channels are largely covered by some of the same sales support resources that are responding to phone calls, so response times on these secondary channels may be long as well.

 

If you have a delayed order - it will help keep the discussions organized if you will find and join your comments to one of the existing shipping discussion threads floated to the top of most of the product family boards.  For example if you are waiting on a Y550 IdeaPad, you would join the shipping discussion on the Y and U series IdeaPad board.

 

If you have more general order related questions -   Payment methods,  split orders, cancellations or returns, you can append here to this discussion thread.   Please keep in mind that this forum is a peer to peer support community - we are not staffed to provide individual service through this channel.

 

Thanks  in advance for your consideration and cooperation,

 

Mark

____________________________________________

ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English English Community   Deutsche Deutsche Community   Español Comunidad en Español   ru.gif Русскоязычное Сообщество