08-27-2010 04:22 PM
I ordered an Edge laptop over a week ago and was told that the card didn't have the same billing address and shipping address. After using an alternate card that does have the same addresses, it still hasn't shown in the system that it is taken. I called customer service twice, and both times they said that they need the address information to be changed on the account.
I call my banker, and they tell me that the addresses are identical for shipping and billing. Then calling today, i get the "due to circumstances beyond our control, the call center is closed) . I was counting on having my laptop by the end of next week for my business trip and now it looks like the August 30th ship date is not going to make it.
I even emailed firstname.lastname@example.org and explained to them the situation and that my banker is authorized to speak to lenovo to verify the addresses. I still haven't heard anything back. What is the situation with the call center and customer service.
Thanks for your time.
09-01-2010 12:15 PM
After 5 days of buying a laptop I received an email saying that "we are unable to process your order with an International card". I have an US issued card, but I don't know how to update with such information. I have been calling the 1-800-426-3325 number for hours, but nobody answers...
09-02-2010 02:48 PM
I emailed, I called, I waited, I explained that I can use a different credit card but Lenovo decide that they are going to simply cancel the order. Lenovo has the WORSE customer service in the world. By far....
09-10-2010 04:57 PM
I got any email 2 days ago about a huge discount to new subscriber. The offer period is only 2 days and the order can only be done by phone. Since the discount is very rare, so I got everything ready and put my order.
And nightmare began. The sales person got my postal code and shipping address wrong, so I have to call customer services and wait for 10 minutes to change both of them. But even after I called, there are still errors on my order. And I called again. The customer services told me that it will take 24-48 hours to show up on the website. Fine, I will just wait.
But only 2 days after I ordered, they sent me an email says that my order is cancelled without giving any reason. Even worst, they sent me the email 10 minutes before the business hours ends on Friday, which looks like they intentionally don't want me to talk to them about it.
I'm sure that I didn't do anything wrong. I talked to a real person and she didn't tell me anything is wrong. My bank also says that my payment went through.
I will call on Monday to figure out what happen. I really hope that lenovo would not let me down, but if Lenovo cancel my order without even asking me, I will be using legal means when necessary.
09-13-2010 09:04 PM
I made an order on 9/11 and I received an email today as below. I have called my credit card company and they said they have approved this payment on 9/11. I ordered this laptop for my friend who is in New York. I have asked AMEX to put his address in file now. Hope it helps. I emailed back, no respond yet.
Mark, I saw a lot of posts you helping people resolving such problems. Could you please help to look into my order to make sure everything is going fine now. Thanks a lot! It's kind of urgent since my friend is about to go abord a couple of weeks later. We truly want it to be resolved as soon as possible.
Thank you for your order 2FL4N5. We are currently unable to process your order with the information provided. Please see the list below for the problem(s) with your order and the corrective actions that need to be taken. Once you have resolved the issue, please reply back to this e-mail, and we will work to complete your order. If no response is received within 4 business days, your order may be cancelled. Thank you for your prompt attention to this e-mail.
- The shipping address does not verify with your card company
Please contact your bank and verify that the shipping address is on file.
Please provide the bank phone# from the back of your card.
Thank you for choosing Lenovo
If you wish to speak to a customer service representative, please call us at 1-800-426-3325 M-F 8:30 am-6:00 pm EST
Credit Card Services
1009 Think Place
Morrisville, NC 27560
09-15-2010 12:22 AM
09-15-2010 12:21 PM
09-15-2010 08:31 PM - edited 09-16-2010 12:19 AM