Poor customer service (new customer)

[jellybaby]

It's only little things but they are fast adding up. The latest one is that I didn't notice there was a UK cord when I purchsed the t530 i7 and accidentally selected the EU cord instead.

When I sent an email to Lenovo, the first response 14 hours later was just asking for my serial number. Bearing in mind I had just ordered the computer, it was no doubt an agent who couldn't be bothered to look up the number. I wasn't at work so didn't have the computer with me at the time and so asked them to look up the number. They did and have now said I have to return the whole computer in order to receive a UK cord as they don't have spare power supplies. **bleep**? The cost of doing that in exchange for just one cord is ridiculous. I have quite a few gadgets and if there have been any issues with cords etc, companies have always been willing to swap them over by sending out the correct one and be sending back the wrong one.

I know this error was my fault but I've never had worse customer service - all for the sake of a stupid plug. I must admit right now I am considering returning the whole computer. Just because if Lenovo are going to be pathetic over something like this, it doesn't bode well if something badly goes wrong with the computer. It's pretty obvious they don't give a toss.

[del_psi · Accepted solution]

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jellybaby wrote:

It's only little things but they are fast adding up. The latest one is that I didn't notice there was a UK cord when I purchsed the t530 i7 and accidentally selected the EU cord instead.

When I sent an email to Lenovo, the first response 14 hours later was just asking for my serial number. Bearing in mind I had just ordered the computer, it was no doubt an agent who couldn't be bothered to look up the number. I wasn't at work so didn't have the computer with me at the time and so asked them to look up the number. They did and have now said I have to return the whole computer in order to receive a UK cord as they don't have spare power supplies. **bleep**? The cost of doing that in exchange for just one cord is ridiculous. I have quite a few gadgets and if there have been any issues with cords etc, companies have always been willing to swap them over by sending out the correct one and be sending back the wrong one.

I know this error was my fault but I've never had worse customer service - all for the sake of a stupid plug. I must admit right now I am considering returning the whole computer. Just because if Lenovo are going to be pathetic over something like this, it doesn't bode well if something badly goes wrong with the computer. It's pretty obvious they don't give a toss.

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Just return the whole computer and buy another computer from another brand.

[jellybaby]

That's the plan at the moment. Just looking for a laptop with similar specs and a decent matte screen

[andyP Community SuperMod]

jellybaby, welcome to the forum,

as you had just received the system it may be that the Digital River, who are reponsible for sales, hadn't updated the data bases so unless you registered your system online or by having made a support call and given the information to the agent, they can't unfortunately know it. They can see from a serial number what was in the box.

The EU AC adapters are all the same so all you actually need is a power cable which is probably easily obtained in the next electrical store.  I actually have a UK one lying on the desk next to me, if you pay the postage I'll send it to you for free.

[jellybaby]

Andy - cheers. I'm just going to send the computer back and be done with it. I'm off to hospital this week anyhow so just hope I can sort out the return before then. Thanks again for the offer though.

[K-]

Lenovo horrible customer service.   guys welcome to my world here in texas,  what started out as my sons go to university computer,  is now  an ongoing concern for me that LENOVO can stall unitl i go away and never fix what is essentially a non working unit less than 8 months old.  its  been to the facotory and came back same situation.

multiple calls to support,  got it  escalted and still wating  for my call back.   every time i call its the same thing.  Crystal will call you back and NOTHING.............  what a huge dissapointment!   my file is 8000-514-897 if anybody actaully reads this that works in customer service

its a y480 thinkpad w an extended warranty.....what a waste. 

[K-]

what a surpirse no one read what the cusotmer  is suffering thru at LENOVO......DO NOT BUY THIS CRAP

[npirn]

Lenovo truly has the worst customer service I have ever seen.  They sent me a faulty machine so I sent it in to get fixed.  They sent it back without fixing the problem.  Then I called in and they told me to take my machine to the UPS store and send it through their corporate account.  I arrive at the UPS store only to find out that I cannot do that, and lenovo doesn't have a corporate account to use.  So I call the department again and they tell me that they can email me a packing slip.  Well of course the slip never comes and no one in the customer service department has any idea what is going on....  My company will never buy lenovo again, and I strongly discourage anyone from purchasing any of their computers.