Price protection timing

fusion · ‎05-09-2010

How long should it take to receive a refund under the price protection plan? I'm trying to decide at what point to start escalating.

Serge1410 · ‎04-10-2011

hey fusion,

for price protection, it depends on whether it is approved or not. I suggest calling the sales team via >>

1-866-42-THINK (1-866-428-4465)
Monday - Friday 9am - 7pm (EST)

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fusion · ‎05-09-2010

It was approved before the notebook was shipped. I've had four customer service reps tell me that it's been submitted for processing. The latest was Tuesday, when I was told it would be processed within two business days, in other words, Thursday. All have been very polite and apologetic for the delay.

My credit card company is recommending that I dispute the charge. I figure if it's not done by tomorrow I'll talk to a supervisor and, if I get another apologetic promise, then just dispute the charge.

Price protection timing

Re: Price protection timing

Re: Price protection timing