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sac
What's DOS?
sac
Posts: 1
Registered: ‎08-23-2011
Location: usa
0

Problems with Support and Warranty

[ Edited ]

Just bought a new Lenovo G470...

 

The computer has shown the blue screen twice (in less than a week's use) + the micro sd drive does not work..

 

So yesterday I called support and they enticed me into buying warranty that covers home visits --- I mean how freaking ridiculous  that the do that ... given that they should own up to the hardware and perhaps s/w issue in my computer and fix it..

 

I tried calling them a gazillion times today -- I get connected but then I cant seem to get to anyone as their computer is not recognizing the optioons that I press on my phone.. I tried 3 different phone and nothing..


is this normal?

I want to return my computer for a full refund..  is this possible???

 

 

Moderator Edit:  Matched Subject with Content

Lenovo Staff
Serene_Lenovo
Posts: 996
Registered: ‎08-02-2011
Location: Singapore
0

Re: Problems with Support and Warranty

[ Edited ]

Hi Sac

 

Sorry to learn about your experience!

 

Could we trouble you to PM me the following details so I can help you log your case with Customer Relations, please?

 

Name:
Country:
Mobile:
Email:
MTM [machine type model]:

(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)

S/N:
Date of Purchase:
Case/Order Number : (if any)

Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)

Location of unit : Home / Repair Center (delete where appropriate)

Description of issue :

 

_________________

 

Thanks very much. 

 

regards

s

Cleo_Lenovo
Posts: 2,144
Topics: 79
Kudos: 260
Solutions: 137
Registered: ‎05-01-2008
Location: Malaysia (GMT 0800)

Re: Problems with Support and Warranty

[ Edited ]

Hi Sac,

I'm sorry for you already have problem with your system in a week of use.

In regard to the blue screen(or called it BSOD), did you update or install any software or hardware prior to this BSOD?

Also, can you explain a little bit more about the "micro sd drive does not work"?

 

Which number did you call and didn't get through? At which period of time did you make the call? I'm sorry i have to be that specified so the person in charge can iron out the root cause easily.

 

Many thanks!

 

- Cleo

 

P.S Regarding full refund, we recommend to give a try at service centre and if it still does not work, then a refund is possible. Restocking fees may apply but depends on situation.


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T61, T410, x240, Z500, Flex 14

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lead_org
Posts: 20,899
Topics: 128
Kudos: 1,252
Solutions: 1,342
Registered: ‎12-19-2008
Location: Australia, Melbourne

Re: Problems with Support and Warranty

@SAC. MicroSD? You have a normal SD slot, not a microSD slot.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Cleo_Lenovo
Posts: 2,144
Topics: 79
Kudos: 260
Solutions: 137
Registered: ‎05-01-2008
Location: Malaysia (GMT 0800)

Re: Problems with Support and Warranty

Ha lead_org,

I missed that normal SD and microSD ~_~ Thanks for chiming in.

Cleo


WW Social Media
T61, T410, x240, Z500, Flex 14

Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.

Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!


Follow @LenovoForums on Twitter!
How to send a private message? --> Check out this article.


English English Community   Deutsche Deutsche Community   Español Comunidad en Español   ru.gif Русскоязычное Сообщество
lead_org
Posts: 20,899
Topics: 128
Kudos: 1,252
Solutions: 1,342
Registered: ‎12-19-2008
Location: Australia, Melbourne

Re: Problems with Support and Warranty

no problem.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Blue Screen Again
CasinoTank
Posts: 1
Registered: ‎10-10-2011
Location: United States
0

Re: Problems with Support and Warranty

I am having the same problem with my G470 that I purchased in July 2011.  How do i go about fixing this problem?  I already checked all of the basic connections to make sure everything was secure.  It happens a couple times of day that I get the bluescreen.  Today a new thing happened where it just went black and turned off.  Help please!

 

James Christensen

 

 

SCSI Port
rzrfreefr
Posts: 237
Registered: ‎10-11-2011
Location: france
0

Re: Problems with Support and Warranty

can you check if you have this intel unit : Intel(R) 6 Series/C200 I have those one too but i dont use win7 , the sdcard is said to work on linux by installing a 3rd party driver hope this help
--
http://rzr.online.fr/q/lenovo# g470 s103t (Please Contact me if your s10-3T is booting win7 or support bluetooth, 3g)
Lenovo S10-3t | Model Name : 0651 | Mfg Date: 2010/06/08
Lenovo G470 | Model Name : 20078 | M fg Date: 11/03/23 | BIOS: 40CN23WW(V2.09) 06/20/2011 | CPU: i5-2410M | Linux version 3.3.4lenovog470+ (root@lap) (gcc version 4.6.3 (Debian 4.6.3-4) ) #8 SMP Tue May 1 10:23:48 CEST 2012
OS:GNU/Linux/Debian