05-14-2010 09:02 AM
maybe this is a way to answer my question?!
To keep the story short:
waiting for a replacement unit from lenovo since the 18. Feburary 2010 ,
its the 14. of May 2010 today, thats 85 days without any satisfied answer from your company/complain-manager or someone else who care about their customers.
In Septepmber 2009 the x200 was purchased, in January 2010 the motherboard of the x200 was broken. I send it in and got it back after 7 days!
Nice one, but there were two new problems: lcd now makes strange noises and the lcd-backlight is partially broken.
The 18. Febuary 2010 I send the x200 in for a second time, after some weeks(25. March 2010!) lenovo decided to replace my unit, because they can't fix it.
Now its the 14. of May 2010 - The 85th day. No replacement-unit, no delivery date, no demo-unit, no answers - nothing!
Is this the way it works with lenovo?
Is there a more annoying way to is get rid off his customers?
was a satiesfied Thinkpad user since 1998
05-14-2010 10:33 AM
Posting may not help but gave me a good laugh.. I am having issues with Lenovo and calling does not help. My problem is beyond the scope of thier helpless desk staff.
Good luck with that call. Keep us up todate.
05-14-2010 11:18 AM
Thanks for posting and letting us know... This is certainly not the way that any of us would reasonably expect things to work - replacements should not take this long.
Could you send me a private message with your contact information, name, adress, phone and your complaint or case number and any additional details? I would like to look into this and see what we can do to get this resolved for you.
I hope over time, that more people will visit the community and get involved here on a regular basis, and not just as a final resort.
I see you are involved in 2 discussions here and I will read them and see what we can do to help... Are these the two areas that are most frustrating you?
05-17-2010 06:26 AM
I'm still counting - 12 days left until Lenovo reaches day 100.
Today its the 18. of May 2010 - The 88th day. No replacement-unit, no delivery date, no demo-unit, no answers - nothing!
05-17-2010 06:51 AM - edited 05-17-2010 06:53 AM
05-17-2010 09:14 AM
To be fair, this was not an offend on Mark_Lenovo!
Just a memo to myself, the complain-manager and the rest who are working 88 days on this case.
05-17-2010 06:51 PM
I took no offense - I understand your frustration, and unfortunately even some escalation will take a day or so to find out what the hold up is. We've querried our European colleagues and will do my best to have an update for you tomorrow .