Warranty from US to UK, help please..

[Khaber]

Hi,

I bought an extend to my existed warranty from UK eServicePac Support after asking them if it possible "and the answer is YES, it's possible".  And then someone for the costumer service told my that I have a problem!

See the e-mails:

1.

Dear customer,


we are writing with regards to your recent submission under the authorization number  ************..  Your registration  ended  up in duplicate submission  error , as the serial number L3B****  had already been successfully registered under the different authorization number  and for the different customer.  To rectify I would kindly ask you to double check the label attached at the bottom of your machine, and resubmit. However should the machine details be correct  please send us the invoice (quoting both machine type, and serial number), and we will amend our records accordingly. Thank you

http://www.thinkpad.com/services/thinkplus?countryNumber=866&languageId=en&contractNumber=**********...*****


The ThinkPlus/Lenovo Care Maintenance Services for the hardware specified
below HAS NOT been accepted:

Lenovo   Machine  Model  Serial   Purchase    Status
Service  type            number   date
-------  -------  -----  -------  ----------  ------
41C9431  2764     CTO    L3B****  2009-03-24  10

The status values are explained below.
8 : Incompatible
10: Previously submitted

===================

2. reply from me:

Yes I checked it and it is the same. And about the invoice, I don't think that I have it anymore, it has been 11 months since I buy my laptop.

Regards,
Yousif

===================

3. reply from them:

Hi Yousif,

below email is to notify that machine of same serial number had already been successfully registered against the different customer details. I would advise you to double check the label attached on bottom of your machine, and resubmit. However should the details be correct I would kindly ask you to send us invoice quoting full machine details (machine type, and serial number). This will enable us to progress with the completion of your contract. Thank you for your help


Best Regards, ******* ********

===================

4. reply from me:

I attached the bill that I have.

===================

5. reply from them:

Hi Yousif,


your machine is currently being located in USA, we are waiting for the system to be updated. However these kind of updates take a while. We will keep you  posted. Thank you


Best Regards, ****** ********

==================

6. another reply from them:

Hi Yousif,


it seems that your machine is registered under the US service pac.  I would advise you to cancel your US registration, so that the UK one can be processed.  Thank you


Best Regards, ***** *******

==================

7. reply from me:

Hi, how I can cancel my us regestration?

Regards,
Yousif

==================

8.reply from them:

Hi Yousif,

to cancel your us registration, please contact us service pac team. Thank you


Best Regards, ******** *********

==================

finished!

I don't know how to contact us service pac team.  And all what I want is to cancel my us registration please.

My laptop is:

Lenovo T400

Type 2764-CTO

Regards,

Yousif

[Khaber]

any help or advice please

[Khaber]

help please!

[andyP Community SuperMod]

---

Khaber wrote:

Lenovo   Machine  Model  Serial   Purchase    Status
Service  type            number   date
-------  -------  -----  -------  ----------  ------
41C9431  2764     CTO    L3B****  2009-03-24  10

---

Do you have any other numbers written under the 2764-CTO? AFAIK there should be. The first four "2764" should be the same, the last three will differ to "CTO" Try re-registering with the other numbers / letters, if they're there.

Hope this helps

[Khaber]

No, it's CTO, and I have the serial number, but I make it hidden. Do you need it?

[andyP Community SuperMod]

Could you take a look in BIOS to see what it says, press F1 at boot. You should see a system unit identity number, (or similar), which begins with "2764", please post the three letters or numbers which immediately follow this.

Please do NOT post the last 7 charachters of the UID as they are your s/n.

Thanks

[Khaber]

yes I checked it, it is 2764CTO

[Khaber]

any help please