Support in other languages: 
Showing results for 
Search instead for 
Do you mean 
Reply
What's DOS?
vsfan
Posts: 2
Registered: ‎12-07-2011
Location: 53719
0

Warranty information is wrong online

[ Edited ]

I recently bought a T420s online and added the option of 3-year warranty, however, when I was querying online it shows only 1 year of warranty.

 

http://shop.lenovo.com/SEUILibrary/controller/e/na/LenovoPortal/en_US/config.workflow:ContinueWarran...

 

I have called the sales support number to confirm with the CSR that my order does have 3 year warranty, is there any way for me to update the information at online warranty database?

 

My serial number is xxxxxxx and order id is xxxxxxx. Thanks!

 

Moderator Note: Serial number/email address removed for your privacy.

HDMI
-30-
Posts: 142
Registered: ‎12-07-2010
Location: TORONTO

Re: Warranty information is wrong online

It will automatically update within 3 - 4 weeks of original purchase.

 

Do bear in mind that the three year warranty begins from the date of original sale of the machine.

 

 

Regards.

I love my LENOVO.
T 410s, WIN 7, 128 SSD, 64 Ult.


I do not work for LENOVO.
What's DOS?
vsfan
Posts: 2
Registered: ‎12-07-2011
Location: 53719
0

Re: Warranty information is wrong online

It has been sitting with me for almost 3 weeks now, no up date can be found so far. I am very curious why it could not get update on a real time basis.

HDMI
-30-
Posts: 142
Registered: ‎12-07-2010
Location: TORONTO
0

Re: Warranty information is wrong online

Has any update been forthcoming?

 

Regards,

-30-

I love my LENOVO.
T 410s, WIN 7, 128 SSD, 64 Ult.


I do not work for LENOVO.
Guru
PeterTWJ
Posts: 1,102
Registered: ‎05-29-2010
Location: Singapore
0

Re: Warranty information is wrong online

Hi vsfan

I have this issue in the beginning when I purchased my W520, contact Lenovo Support and they would update it, (it may took up to 30 days for processing of warranty updates) 

Most probably when you purchased the machine, it is already in the store for quite some time.

 

Cheers :smileyvery-happy:

Peter
ThinkPad: W520 (4284-A99)

=============================================

Does someone’s post help you? Give them kudos as a reward, as they will do better to improve :smileyvery-happy:

Mark it as solved if the solution works for you, so it could be reference for others in the future :smileyvery-happy:


Dolby Home Theater v4 (Essential/IdeaPad/ThinkPad)

http://forums.lenovo.com/t5/General-Discussion/Dolby-Home-Theater-v4-for-most-Lenovo-Laptops/td-p/62...