12-06-2011 06:40 PM - edited 12-06-2011 06:42 PM
I talk with one of the agent and he helps me to upgrade my warranty and i am not listening well. I remember he gives me a transaction number. Now I have my transaction number, should i call them or is there anyways?
12-06-2011 10:40 PM
12-06-2011 11:11 PM
In Singapore, it's slightly different. They call it Case Number (perhaps easier to understand for most customer).
The agent would confirm your address, record problems and arrange a time.
The engineer would call you 1 hour or so to confirm your address / availability before reaching your place.
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