What should i do with onsite meeting to repair my computer? [ Edited ]

[peterkwok2]

I talk with one of the agent and he helps me to upgrade my warranty and i am not listening well. I remember he gives me a transaction number. Now I have my transaction number, should i call them or is there anyways?

[lead_org Microsoft MVP Contributor]

the repair technician should call you to arrange a time, well that is how it goes in Australia.

[PeterTWJ]

In Singapore, it's slightly different. They call it Case Number (perhaps easier to understand for most customer).

The agent would confirm your address, record problems and arrange a time.

The engineer would call you 1 hour or so to confirm your address / availability before reaching your place.

Cheers 

Peter
ThinkPad: W520 (4284-A99)

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[peterkwok2]

I am in USA, and i dont really listen well to the agent , ithink i should call them back