they send the invoice separately to your mailing address, they do not include it with their laptop package... well that is how i got mine invoice in Australia anyway... but make sure you don't lose it, otherwise it is quite difficult to get a replacement.
also the warranty is accessible not by invoice but through the S/N on the bottom of the machine... Lenovo unlike other some other laptop company allows the laptop to be serviced regardless of the owner, all the warranty information is related to your laptop's Serial Number. Did you purchase international warranty???
Eligible for IWS means that you'll be covered if the laptop malfunctions while you're physically present in any of the countries on the list applicable for the particular model number, no more and no less.
If I were to travel to UK with my T61 (6465) and fried my system board, I wouldn't be covered, but I would be in Canada or Singapore.
No, no... my dear wjli2. Maybe it used to be like that: "Lenovo unlike other some other laptop company allows the laptop to be serviced regardless of the owner, all the warranty information is related to your laptop's Serial Number." NOW, you'll need your invoice, you'll need your credit card statement, you'll need copies of your passeport visa's and God knows what else. LENOVO DOES NOT PROVIDE INTERNATIONAL WARRANTY SERVICE they just claim to, but fail to do it in some countries.
I am upset about Lenovo Customer Service and their warranty service. http://turcanu.net/blog/2008/05/15/does-lenovo-really-provide-international-warranty-service-for-thinkpad-users/
Practices regarding warranty differ according to the countries involved and applicable laws. Germany has one set of rules, USA another, and China obviously the third set...with many more sets of rules and practices worldwide.
I'm not saying that it's always easy to predict what will happen, or that calls for support wouldn't have to be repeated, but IWS does exist, although in a variety of forms and guises.
A31p (2653-???) P4M 2.0/2GB/250GB, 15" UXGA IPS, XPP/Mint ...the best ThinkPad ever...awaiting a planar transplant T43pSFL (2668-BY8) PM 2.2/2GB/32GB SLC SSD + 500GB in UltraBay, SATA-modded, 15" LED-AFFS UXGA mod, Win 7...my best friend... R60F (0657-???) C2D 2.0/3GB/128GB SSD/ 15" SXGA+ IPS, Win 7...a FrankenPad toy for my twin boys... T410 (2537-RB7) Core i5 2.4/8GB/128GB SSD/14" WXGA+ TFT, Win 7/Mint...just grabbed by my only daughter... R500F (2718-???) C2D 3.06/8GB/1TB/15.4" WSXGA+ TFT, Win 7...my wife's new best friend...
...plus an iPad 2...and a ToughBook...or two...
I build FrankenPads....scary FrankenPads...
S = SATA-mod (on T43/p units only) F = FrankenPad L = LED-mod utilizing an UXGA AFFS LED screen
Please DO NOT PM me with requests for individual support, but post your questions and concerns in the appropriate section of the forum where other users can benefit from them as well. Thank you. .