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gretzteam
Posts: 34
Registered: ‎10-23-2011
Location: Boston
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the lenovo outlet

Hi,

What should I expect when buying a computer on the outlet that says 'scratch and dents'? Does it justify the price drop?

 

Thanks!

Dave

lead_org
Posts: 20,727
Topics: 128
Kudos: 1,232
Solutions: 1,314
Registered: ‎12-19-2008
Location: Australia, Melbourne
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Re: the lenovo outlet

it could be a laptop with broken boxes with perfect laptop or a laptop with slight blemishes...
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
erik
Posts: 5,013
Registered: ‎11-23-2007
Location: United States
0

Re: the lenovo outlet

perhaps this will help...

 

http://outlet.lenovo.com/customer-service

Condition Definitions

What does "New" mean?

  • Order canceled and never shipped.
  • Factory direct excess.

What does "Redistributed" mean?

  • Product was shipped and returned unopened.
  • Factory seal was not broken by customer.
  • Product was never used by customer.

What does "Refurbished" mean?

  • Product was returned with the factory seal broken.
  • Product may or may not have been turned on.
  • Product may or may not have been used.

What does "Scratch and dent" mean?

  • Product was returned with the factory seal broken.
  • Product may or may not have been turned on.
  • Product may or may not have been used.
  • Product has been refurbished.
  • Product has cosmetic blemishes.

this is the least untruthful answer i can give.Microsoft MVP