04-30-2012 07:15 PM
Just got a new K1 10 days ago and it works fine until now. Battery level drops to 0% and it could not charge at all. I can use it with the power plug in. The battery icon on the status bar show "?". It seems it's hardware problem and system doesn't recognize the battery anymore. I shutdown and charge it and it shows 00% and it never goes up after a few hours. I tried it on 2 spare chargers and the results are the same so I have eliminated the problem of the charger. Any idea ? Any help would greatly appreciated.
05-04-2012 12:51 AM
Hello iJamesTang and welcome to community,
The issue could be with battery, as the device is new I would suggest you to contact the support center and get the service.
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