B320 Idea Centre problems

[billb33]

Hello All,

My new B320 is shutting down intermittently with the following error message upon start up:-   

Problem Event Name: BlueScreen   OS Version: 6.1.7601.2.1.0.768.3   Locale ID: 2057

Additional information about the problem:   BCCode: 9f   BCP1: 0000000000000003   BCP2: FFFFFA8003C9DA10   BCP3: FFFFF800044DE3D8   BCP4: FFFFFA8004133C60   OS Version: 6_1_7601   Service Pack: 1_0   Product: 768_1

I'm not technically gifted & can someone walk me through how to resolve this?

Many thanks,

Bill.

[Serge1410]

hey billb33,

welcome to the forums,

did you install any software recently ? When does this intermittent shut down occur? does it happen when a certain application is use ? does it happen after a certain amount of time ?

[billb33]

I've got Real Player & VLC Media Players, added a printer & that's it apart from as per purchase. It was doing it before media players downloaded. It always happens when using the hibernate or sleep mode & it just turns off instead. Also happens intermittently when logging off user (is a family pc & wife & kids also have profile).

Thanks & hope you can advise.      

[billb33]

Forgot to add.....It also happens after being in screensaver mode & just switches itself off. Just using standard screensaver settings as purchased.

Thanks,

Bill. 

[billb33]

My B320 is a week outside the rubbish 6 month warranty but has been a real pain from purchase. I had repaeat blue screen error messages & eventually went to local pc repair shop who re-formatted the hard drive. It was ok for about a week and is now back to blue screen whenever try to log off, hibernate, sleep & even just during ongoing use. A whirl & clicking noise preceeds the blue screen. The error code is:-  

Problem signature:  

Problem Event Name: BlueScreen   OS Version: 6.1.7601.2.1.0.768.3   Locale ID: 2057

Additional information about the problem:   BCCode: f4   BCP1: 0000000000000003   BCP2: FFFFFA80066C4060   BCP3: FFFFFA80066C4340   BCP4: FFFFF80002FD88B0   OS Version: 6_1_7601   Service Pack: 1_0   Product: 768_1

Files that help describe the problem:   C:\Windows\Minidump\050112-14414-01.dmp   C:\Users\Bill\AppData\Local\Temp\WER-77485-0.sysdata.xml

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I went back to pc repair shop who are telling me the hard drive must be faulty & that I need to buy a new one. What worries me is that by loading back evereything onto a new drive it'll still just reoccur. I'm also miffed at all the extra cost for a virtually new pc.

I posted a meesage asking for help weeks ago and one of the satff said he'd get back to me but never did.

Not a happy Lenovo customer & never again, as they say.

Bill.