Idea Centre B320-Blue screen problem

[samgram]

I purchased a B320 in January 2012 and all was well but now I am getting blue screen shutdowns every day or so. So far nothing has been lost but I dont know what to do about it. I see someone has had a simular problem and it was solved by turning off the Bluetooth facility. I dont have anything Bluetooth but have no idea how to turn it off. Help- I am not very technical .

[tanujhanda Retired Partner]

Hello samgram and welcome to community,

Please refer to the mentioned below web link which can guide to turn off/on Bluetooth.

http://support.lenovo.com/en_US/downloads/detail.page?DocID=HT069601

This is not exactly for IdeaCentre B320 but you can take reference.

Best Regards,

Tanuj

[samgram]

Sadly it appears I do not have Bluetooth as there is no sign of it in Devices so I am back to square one. Can anyone suggest what is happening and what I can do??

[tanujhanda Retired Partner]

Hello samgram,

Please check if service pack 1 is installed, to check right click on My Computer and select properties.

Download service pack 1 from here

Please share detail about Blue screen error as it will help to know the issue.

Best Regards,

Tanuj

[samgram]

Hi Tanuj

At present I am on my laptop as the bluescreen happened several times and my B320 failed to start. The error message I got is as follows:

BC Code: f4

BCP1: 000000000000003

BCP2: FFFFFA800692 C060

BCP3: FFFFFA800692 C340

BCP4: FFFFF800031DF660

OS Version: 6_1_7601

Service Pack: 1_0

Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\041612-13962-01.dmp

C:\Users\Graham\AppData\Local\Temp\WER-35271-0.sysdata.xml

Problem EventName: Blue Screen

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1036

Then when it tried to repair itself I got the following message Root Cause Found:

Unknown Bugcheck:Bugcheck f4.Parameters=ox3,Oxfffffa80052ac060,Oxfffffa80052ac340,Oxfffff800031e6660.

Repair action: System Restore

Cancelled

Repair Action: System files integrity check & repair

Result: failed Error Code = OX2

I have no idea about all this but I have got into the Lenovo again but it crashed again after 3-4 minutes so I dont know if I would have the chance to do anything on it.

Do I need to speak to someone at Lenovo as it looks as if I will maybe need to send it back? (I bought it through Amazon)

Thank you for trying to help

samgram