Support in other languages: 
Reply
What's DOS?
samgram
Posts: 3
Registered: ‎04-14-2012
Location: France
0

Idea Centre B320-Blue screen problem

I purchased a B320 in January 2012 and all was well but now I am getting blue screen shutdowns every day or so. So far nothing has been lost but I dont know what to do about it. I see someone has had a simular problem and it was solved by turning off the Bluetooth facility. I dont have anything Bluetooth but have no idea how to turn it off. Help- I am not very technical .

tanujhanda
Posts: 955
Topics: 3
Kudos: 80
Solutions: 65
Registered: ‎01-05-2010
Location: INDIA
0

Re: Idea Centre B320-Blue screen problem

Hello samgram and welcome to community,

 

Please refer to the mentioned below web link which can guide to turn off/on Bluetooth.

http://support.lenovo.com/en_US/downloads/detail.page?DocID=HT069601

 

 

This is not exactly for IdeaCentre B320 but you can take reference.

 

 

Best Regards,

Tanuj


Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution".! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

What's DOS?
samgram
Posts: 3
Registered: ‎04-14-2012
Location: France
0

Re: Idea Centre B320-Blue screen problem

Sadly it appears I do not have Bluetooth as there is no sign of it in Devices so I am back to square one. Can anyone suggest what is happening and what I can do??

tanujhanda
Posts: 955
Topics: 3
Kudos: 80
Solutions: 65
Registered: ‎01-05-2010
Location: INDIA
0

Re: Idea Centre B320-Blue screen problem

Hello samgram,

 

Please check if service pack 1 is installed, to check right click on My Computer and select properties.

 

Download service pack 1 from here

 

Please share detail about Blue screen error as it will help to know the issue.

 

 

Best Regards,

Tanuj


Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution".! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

What's DOS?
samgram
Posts: 3
Registered: ‎04-14-2012
Location: France
0

Re: Idea Centre B320-Blue screen problem

Hi Tanuj

At present I am on my laptop as the bluescreen happened several times and my B320 failed to start. The error message I got is as follows:

 

BC Code: f4

BCP1: 000000000000003

BCP2: FFFFFA800692 C060

BCP3: FFFFFA800692 C340

BCP4: FFFFF800031DF660

OS Version: 6_1_7601

Service Pack: 1_0

Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\041612-13962-01.dmp

C:\Users\Graham\AppData\Local\Temp\WER-35271-0.sysdata.xml

 

Problem EventName: Blue Screen

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1036

 

Then when it tried to repair itself I got the following message Root Cause Found:

Unknown Bugcheck:Bugcheck f4.Parameters=ox3,Oxfffffa80052ac060,Oxfffffa80052ac340,Oxfffff800031e6660.

Repair action: System Restore

Cancelled

Repair Action: System files integrity check & repair

Result: failed Error Code = OX2

 

I have no idea about all this but I have got into the Lenovo again but it crashed again after 3-4 minutes so I dont know if I would have the chance to do anything on it.

Do I need to speak to someone at Lenovo as it looks as if I will maybe need to send it back? (I bought it through Amazon)

Thank you for trying to help

samgram