Lenovo All In One B310 Issues

[RBhat]

Purchased in Nov 2010. No issues until tried to burn a DVD Video with Power2Go 6.0.0.3720 bundled with the Windows 7 Home Basic. Although the video file was well within the DVD capacity, Power2Go just would not budge, with alert: Disk with insuffiecient capacity! Downloaded and installled Power2Go 7.0 Trial which called for unistalling the OEM version. Down loaded Free Videos to DVD V3.2 from www.Koyote.com Not very happy, unistalled both.

Then two issues propped up:

1) Desktop gadgets disappeared! Can not be restored or reinstalled, even after a few basic checks.

2) Alert shows up: "Windows Security Center Turned Off". When the tab to "Turn on now" is clicked, alert pops up: "Windows Security Center Can Not Be Stared"

Would appreciate if any of the learned can help out in restoring the the two and also reinstall the bundled OEM version Power2Go.

Thanx

[RBhat · Accepted solution]

A quick update:

Contacted Lenovo Warranty support who in turn arranged their Techie to contact me within a few hours which was great. He put in lot of efforts to restore the missing two features with remote access to my PC. No luck. However, could get enlightened by him on the subject issues and in general as well.

As advised by the Techie, backed up all the Data under partition "D" and went through OneKey Recovery. The PC is back in normal service with not much of time spent, although there after have had to reinstall some of the non-bundled software which was not too cumbersome, I guess.

Incidentally, any corrupted bundled software or driver can be uninstalled and, reinstalled with the use of Tool called "Lenovo Drivers & Application Installation".

Overall, Lenovo service response and quality was impressive.

Could be useful for Lenovo Idea Centre customers. 

[svv]

Product Info:
Serial Number: VSxxxxxxxx
Product Information: IdeaCentre
B310
MTM: 000000000057124189

Complaint no.:4270235900.

I have
registered a complaint vide the above complaint no. The engineer from Lenovo service station has visited and tried to repair my PC, which is under warranty period, by using OS discs and recovery discs, but remained unsuccessful. He even formatted my hard disc without informing anyone at my home, as I was not present at the time of his visit. Due to this, all my data was lost, which was on the D drive of my HDD without back-up. After I bought this PC in November 2010, I was happy I had taken a wise decision to buy an expensive IBM branded AIO (it cost me @ Rs. 41,000.00), but today, after 7 months of purchase, my new Lenovo B-310 AIO is not working since last 20 days. Even the engineer from Lenovo is not able to repair it. Even after formatting the HDD, he was not able to install the OS, and still, the my new branded PC is status-quo. Since last two times, I get the reply the some or the other disc will be needed, which the local service centre will acquire from Lenovo head office, and will take 3-4 days. 20 days have passed under this pretext, yet my PC is not working. I do not understand why such problem has arisen in a new, well-recognised branded PC, that it cannot be repaired even after 20 days. Is it so that I got a defective piece, which had just 6 months of life? Till now, we had a good impression for Lenovo, as it is an IBM company, after 20 days of harasment, my impression has changed. I just waited patiently all these days that my PC will be satisfactorily repaired and will start working as before. But now, I feel that I have been duped into buying a defective computer at a full price, and my hard-earned money has gone in vain. I want my PC restored to its original state as soon as possible. If the fault is irrepairable, then I wnant it to be replaced immediately and take away the faulty piece to the company's dump house. BUT NOW I WANT MY PC TO WORK AS BEFORE.

Moderator Note; s/n edited for member's own protection

[RBhat]

Out of the blue, the hard disk in my IdeaCentre B310 purchased in Nov, 2010, crashed. On contact, the Lenovo Registration Team immediately responded and arranged with Lenovo Consumer Tech Support to action replacement by Lenovo's Service Provider, Caddons Computer Services Pvt. Ltd.

Caddons deputed a Techinician to my home and replaced the old hard disk with a new one and the unit was restored to its intial setting with the Rescue system Cs that was created by me immediately on purchase.

He left and I updated OS and Antivirus to current date and reinstalled a few software. When I routinely checked the partitioning, I was rather disappointed to see only one partition "C" was restored of 900GB+ and "D" was not as was expected from the Rescue System CDs! The original partitons, "C' was of about 40GB and "D" of about 900GB+

On contact Caddons, by using "TeamViewer", partition "D" was created remotely by them, OS being Windows 7, however, of only 450GB and not 900GB. Apparently, it was not poossible.

I understand that it should be possible to enhance the size of the partition "D" with third party software, "MiniTool Partition Wizard Home Edition and not by Windows 7.

Have reported the issue to Lenovo Consumer Tech Support and am still awaiting their response who are rather slow in their responses, perhaps due to workload.

In the mean time, I would welcome any advice/comment from any learned User.

[RBhat]

Update:

1. Lenovo Tech Support, presumably closed the case and did not want to respond.

2. Escalated the matter to Lenovo India MD whose office promptly arranged with Lencare to reopen the case with a new case Id with another Lenovo service provider. A servce technician was deputed, who was found very competent and knowledgeable and, he restored the OS to the inintial factory setting with the help of image files of the factory set OS . I have had to bring the OS, antivirus and other third party software uptodate which ofcourse took time with some hick ups! my IdeaCentre B310 now works fine, thanx to the MD's office and LenCare technical support.

3. As many of you may be aware, the DVD ROM in IdeaCentre B310 is vertical mounted on its left side which is rather very inconvinient. Finally, I purchased a Transcend external DVD ROM/Writer, Model TS8XDVDRW-K, that was readily available in my area. I must say, it looks sleek, well finished, lightweight, quck "plug & play" installation and works brilliantly. Quick and smooth error free burns!!

4. I found out that OS restored with Lenovo Rescue System discs, which had been created immediately after the purchase of B310, does not actually replicate the factory set OS. It is likely, one may miss out on some features with the rescue system discs.

5. My faith and confidence in Lenovo brand has been restored!

[RBhat]

Now that the OS issue has been sorted out, following the HDD crash and its replacement, I find that the factory set 50GB partition C is already full up to 80% of its capacity! I guess it is advisable for Lenovo to size partition C to atleast 100GB?

[RBhat]

Recently updated the preinstalled YOUCAM to 3.1.3711 (Standard). Disappointed to see flicker when opening YOUCAM and YOUCAM MIRROR. Reinstalled the cam driver with help of Automatic Driver Installtion from "Lenovo Driver & Application". No more flicker!

[RBhat]

Flicker was back! I guess the "Screen Brightness Setting" should not be reduced from the minimum 50% level. Reset the screen brightness to default level, ie. 50%. It appears the flicker has stopped.

[RBhat]

50GB provided in a 1TB HDD is not adequate. Can any one advise whether some of the memory itensive program files can be transferred to "D" partition?