01-17-2012 06:38 PM - edited 01-17-2012 06:44 PM
We actually did get further explanation. I believe the rep was able to solve the problem by sending out a new stand for a while; however, we talked to a higher up support person when we were getting the stand replacement processed they said that their supplier for that bracket had dried up. Therefore, they put brackets in boxes until they ran out and were trying to figure out a different supplier, but for now they were totally, totally out. I imagine that the rep in Georgia had been successful with the "send out a new stand" approach because they were probably going through spare parts packages much more slowly than computers, and so the spare stands had probably been packaged and stocked much earlier than the computers - before they ran out of adapter brackets. I didn't really want to deal with having them try to find and ship a stand that may not even have been packed with the adapter bracket either and potentially having my computer go out of the 21 day window. That makes returns much harder. In the end we just sent it back (Lenovo paid shipping). I kind of wish I'd given the guy another day or two to hunt for a bracket because there really don't seem to be other good all-in-ones for wall mounting. This seems to be the only one without a clunky AC adapter.
05-02-2012 01:29 PM
One of the main selling points of AIO computers is that they can be mounted onto a wall to create a nice clean look. I have multiple A700s in my office. They all come with VESA mounting adapter brackets. So when I decided to get more AIOs, namely the B520, I intended to also mount them onto the wall. I asked the sales rep to make sure that they are VESA mountable. The sales rep assured me that the B520s are VESA mountable; the specs also say that. So it came as a surprise to me that the B520 didn't come with the mounting brackets!!! Talked to the reps to no avail. Searched online to find NONE, stumbled onto here to find many others in the same boat as I. Needless to say I am disappointed with Lenovo. The bracket is nothing more than a piece of metal! How expensive is that? If you want to cut expenses, then have it available for separate ordering. I will be seeking to return my computers if this doesn't get resolved soon.
A slightly annoyed customer
09-30-2012 05:11 AM
Hi - to everyone who has been struggling to purchase a wall mounting bracket for the Lenovo B520 Ideacentre.
megahertzcomputer (based in the USA) on EBAY sells this item. Its cheap, fits perfectly and my item arrived in the UK in just over a week. All installed and it works a treat!