05-07-2012 10:28 AM
At the end of March I purchased a Lenovo All-In-One IdeaCentre computer. Last Wednesday, ths computer acted slightly glitchy (the "screen" kept moving on and off the monitor.) I called tech support who after guiding me through directions of what to do, resulted in a completely dead computer that won't boot up at all. I was told last Wednesday night someone would contact me in a day or two to schedule service. 5 days later I contact Lenovo and I am told the part was shipped by FedEx and I should be contacted either today, but possibly by Wednesday. As a small business owner who conducts business on my computer, being down for more than a day is detrimental to me. To add insult to injury, the Lenovo customer support person who I initially spoke with suggested I upgrade to an extended warranty. I seriously question the business practice of a company that ships a device that breaks within 2 weeks of coming out of the return period and then suggesting I purchase additional protection before my computer has even been fixed.
If someone from Lenovo reads this, I want to re-iterate how dissatissfied I am with your products and the approach taken by tech support whose instructions made a minor problem into a serious problem.
On the plus side, the tech support individuals were nice, unfortunately, they do not seem to be very knowledgeable.