Wish that I could get my money back - problems with a B520 that I purchased in December of 2011

[doneal]

I purchased my B520 in December and for 2 months I was convinced that it was the best PC that I've ever owned. Then I had a issue (Blue Screen of Death), called into Lenovo service and the service rep determined that the motherboard went bad. After a week they sent out a tech to install a new board. It crashed during bootup. On the advice of the service rep, I sent the unit to the Lenovo repair depot. They received the unit on 3/5/2012. Today is 3/12/2012 and I still have no idea what they are doing to repair the unit. I have called multiple times and it seems that no one really know what is happening with it. One person said there was no issue with it and they would send it back. I pointed out that the motherboard was replaced and it still didn't work. He then said that he would have them "take another look". I waited until this morning to call back and this time the person told me that I needed to send in additional things like the "battery??. .huh?" etc. I told him that it was an "all-in-one" and he said "oh, sorry". After being on the phone for 20 min with this person, I asked to speak with a supervisor. He said that none was available, then, instantly said that one was available and he would transfer me. I waited on hold for another 16 min before hanging up...no one ever answered the call. What is the best path for me to follow to get my machine fixed or my money back???

[caveman31 · Accepted solution]

in the uk after a repair which failed and a week at there shop i would  say its not fit for purpose and want my money back

but saying that i have the b520 which you cant buy in the uk now as they are awaiting stock (june ish) of the b540 which takes over so you have to choose wait for the b520 to be fixed ring up and give them a time limit say 2 weeks from now if its not back get your money back

[doneal]

Thanks for the input. I will be requesting my money back today. I wish that they would simply replace the unit with a new B520 (same configuration), but don't think they will do that, so I'll be looking for another desktop/all-in-one this weekend.

[pokemon]

Try to get a replacement. Frequent blue screen is almost always related to a hardware defect, such as a bad track on the hard drive, something loose on the motherboad etc. Try to get the whole machine replaced.

Sometime it is just bad luck. I had a brand new Dell laptop at work and the hard drive died within in 2 weeks and I lost quite a lot data.  I bought a B520 just do not want to carry that Dell laptop around.   

[doneal]

Lenovo providing a replacement (New B520), this situation changed instantly once I was able to speak to a manager (Thanks Greg!) with the authority to do something about it. While this has been a long drawn out process, I do believe that Lenovo wants to assure that the customer is satisfied with their purchase. I appreciate the input from the people who responded to question here on the forum. Thanks Again!