03-22-2012 11:16 AM
My Ideapad K1 will suddenly not power on. I purchased it in Oct. through Amazon. After spending over 2 hours on the phone with Lenovo's 'customer service' (inlcuding having one of their CSR's hang up on me), I am told they cannot help me. Apparently, unlike every other electronic manufacturer, Lenovo decided to place the serial number in only 1 place - on a transparent sticker on the OUTSIDE of the Ideapad case. Of course, the sticker came off during normal handling. Nothing in the included documentation that came with the Ideapad indicated that the sticker (on the OUTSIDE) was the ONLY place to find the serial number in case you need warranty service.
I have the box the Ideapad came in - no serial number. The CSR's very helpfully indicated that I could power on the Ideapad and get the serial number that way. Unfortunately for me, the reason I was calling was because IT WON"T POWER ON!!!!
Two of the CSR's told me I could contact Amazon to get the serial number. Ridiculous. The only way Amazon could have the serial number would be to OPEN the NEW package, thus voiding the entire warranty!!!! Do they think I was born yesterday??? Their only other solution was to tell me to take it to the 'Geek Squad' and they could power it on and get the serial number for me. When I asked if Lenovo would reimburse me any fees the 'Geek Squad' might charge for this helpful service, they said no.
The only conclusion I can reach after all of this is that Lenovo has purposely designed the Ideapad (with the serial number on a tiny little sticker certain to fall off) to ensure that customers do not have serial numbers, so that Lenovo does not have to provide any real customer service.
So, I now own a $400 paperweight. Any takers?
03-22-2012 12:51 PM - edited 03-22-2012 12:53 PM
03-22-2012 04:12 PM
the black idea box? or the brown box it shipped in,because i got rid of that one ,i kept it for months and just threw it out a few weeks ago thinking it was ok to through it out,
they will not do anything without the ser# so all who reads this write it down because you are going to need it one day
03-22-2012 04:18 PM
I have my receipt from Amazon showing the purchase date of 10/23/2011. However, the CSR's all said that even with the receipt, they can do nothing without a serial number. They also insisted that the serial number was on the box, but it is not.
At this point, it seems my only option is to either accept that it's now a $400 brick, or take it to the 'Geek Squad' and hope they can at least get it to power on so I can get the freaking serial number.
Again, this all just seems ridiculous to me. Every other piece of electronic equipment I own has the serial number on the INSIDE of the case (if it's just a sticker) or engraved on the outside. And again, if there had been any documentation to inform me that the serial number was ONLY located on that sticker, I would certainly have removed it from the outside and moved it to the INSIDE so that I wouldn't lose it!
03-22-2012 04:23 PM - edited 03-22-2012 04:27 PM
Right, the black Lenovo Ideapad Tablet K1 box. A big label on the side with feature list, machine type/model, serial number, bar codes, etc.
Just another thought...the label says "Manufactured for Lenovo". I wonder if the insistence on serial number has something to do concerns over counterfeit or "misplaced" K1s from the assembly manufacturer in China?
03-22-2012 05:45 PM