My A1 died and is in under warrenty..now victium of dreaded parts shortage!!!!

[magnus33]

Hopefully this doesn't last too long like it has for others.

You think it would be simpler to just replace the A1 rather then wait for new parts.

The horror the pain

[magnus33]

They called me to inform me that my A1 repair was delayed due to parts shortage for the battery.

Its nice they called but the battery was not the issues it went in for...lol

Nice you send something for one issues and they some how end up fixing something not broken.

[slinky]

I got nailed by this too. It will be over one month from the time I sent it in until I might see it returned. When they called me I told them that even a factory reconditioned unit that is being resold is an acceptable replacement. No go. Worst thing is that now I have to buy another tablet since I still don't have this one back and don't know when it is going to be shipped back. I can appreciate the desire for good customer service here but not offering a refurb or something else as an option is a letdown. And now I'll need to buy another tablet because of no estimated time of arrival! Came to the forum curious to see if I was the only one. Will give them credit to at least call about the delay but I'll be out some money...

[magnus33]

My A1 goes in with bad memory for repair.

Should be a straight forward repair and fairly quick one would think.

Then its gets put on hold for parts and in this case it was for a battery.

They got that last week and now its on hold again.

I gotten a call apologizing about the parts delay and one last week saying it would be mailed at the latest Friday.

Its on hold again waiting for a new lcd.

Seriously do they have any clue at all at what they are doing?

They are rebuilding the whole bloody thing when it went in for one specific problem.

Wouldn't it be cheaper and faster to send a new one rather then rebuild the old one because they don't know what they are doing at the repair center?

By the time i actually get it back assuming i ever do all have had my next birthday already.

[magnus33]

Yeah the people on the phone are fine but the people doing the work are seriously out of their depth.

Any tech work his/her salt goes through the standard checklist to rule out whats working and whats not.

(video/memory/power and so on)

These guys just stumble along guessing and end up replacing everything.

By the time i get mine back and that's assuming i do it wont have a original part left in it besides the case (not to sure about that either).

[TEDCART]

I sent my granddaughter's A1 back for battery warranty work on 6 June, 2012.  They could not find it and when I escalated the matter - to a nice man who does not return my emails or calls - I still have NO STATUS, NO TABLET, and I am getting upset.  Worse than that - the 2 other A1 tablets I bought just died - all under 6 months old.

Maybe buying Apple is not such a bad idea.  I have used Lenovo laptops for eons with good service.  This is forcing me to change my mind.  I hope someone from Lenovo reads these postings - you have a problem with customer service which is affecting your customer base from being loyal.

Does anyone know how to escalte these problems??

[Ty_Lenovo]

Hey TEDCART,

Really sorry to hear about the issues you are having with our support center. I will send you a PM to get more details and get you some assistance.

Best Regards,

Ty

[Burger]

No reason for that to happen, unless they used the parts from your A1 to repair other A1s that needs a battery and LCD.

Im just thinking out loud 

[magnus33]

This kind of service is beyond ridiculous.

They have replaced every bit of hardware inside the case of mine battery/motherboard/lcd and yet it still on hold for part!!!

There is nothing left to replace so how can it still be on hold for parts?
The case maybe?
They seem to have broken everything in it in the process of fixing it so why not that too.

They had mine since the june 6 also but at least they didn't loose it they just dropped it a couple of times it seems.

They could have just sent me a new one since that's what the old ones is now..that's of course assuming i every see it again.

[magnus33]

Here we are over a month later and still no A1.

Seriously this is unacceptable and beyond ridiculous.

It does not take this long to repair a device or to order parts in.