04-25-2012 01:17 AM
This is with regard to my S10 Laptop which is under replacement from 9 September 2011 (6 months now). No customer care representative has been able to sort this case out.
Each time a person takes the case, he / she leaves the organisation making me do the whole thing again and again.
i was promised a refund of my amount as they are having compatability issues in repairing my laptop.
Completely frustrated, I want to escalate this matter to a higher forum if there is any. Failing this, the only option left would be take lenovo to the consumer court.
Request you to provide me with an email ID of a consumer care officer or any other alternate to escalate this matter further.
Case ID : 4270309190.
04-25-2012 04:38 AM
and sorry abouth this incredible delay! Are you sure replacement had been confirmed?
I suggest you locate a lenovo staff member here on the forum and send them a Personal message with details of the case.