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catarachand
Posts: 1
Registered: ‎04-25-2012
Location: Bangalore
0

Frustrated with Lencare India.

Hi,

 

This is with regard to my S10 Laptop which is under replacement from 9 September 2011 (6 months now). No customer care representative has been able to sort this case out.

 

Each time a person takes the case, he / she leaves the organisation making me do the whole thing again and again.

 

i was promised a refund of my amount as they are having compatability issues in repairing my laptop.

 

Completely frustrated, I want to escalate this matter to a higher forum if there is any. Failing this, the only option left would be take lenovo to the consumer court.

 

Request you to provide me with an email ID of a consumer care officer or any other alternate to escalate this matter further.

 

Case ID : 4270309190.

802.11n
fiesta
Posts: 134
Registered: ‎12-18-2011
Location: Athens
0

Re: Frustrated with Lencare India.

Hi there,

 

and sorry abouth this incredible delay! Are you sure replacement had been confirmed?

I suggest you locate a lenovo staff member here on the forum and send them a Personal message with details of the case.

 

 

Good Luck!!