IdeaPad S-series Shipping discussion 2013 - 2012 [ Edited ]

[KalvinKlein Community Moderator]

All,

Post your shipping and order management experiences here:

Here are some common points of frequent discussion:

• Avoid Credit Holds - ensure that BOTH your bill to and ship to addresses are listed with your CC bank before ordering
• Lenovo will NOT bill your card until order ships - an authorization charge hold to check for available balance may show up when order is first placed.
• Estimated ship dates are based on default lead time and can vary from what was displayed on website.
• In the US and Canada, Lenovo utilizes UPS for new product shipments
• Orders may ship before the Estimated Ship Date
• Orders may enter through Alaska and pass through Louisville, KY before traveling on to final address
• Cancellation requests may take up to 2 days to process
• Requests to change configuration or other aspects of the order may require the order to be rebooked.
• Lenovo does not accept payment via international credit cards, except AMEX.

Prior shipping discussions for S series netbooks can be viewed on this thread.

[maminyang]

I want to cancel my order but your service rep is not picking up my call I have been waiting online for 43 mins. My order # is 4242262713. Please let me know what I should do

[Roxanne]

I ordered IdeaPad S300 in pink on 01/03/2013 through sales chat. ( I missed the new year promo and wanted the notebook for $383 instead of regular price. ) Estimated ship date was 01/13/2013. 

 [ Cost of IdeaPad S300 ]

Subtotal	$ 383.20
Environmental Fee	$ 0.00
Taxes	$ 30.66
Total	$ 413.86

[ Order Status ]

01/03/2013 - Order in process... 

01/04/2013 - Order received...

01/07/2013 - Released to manufacturing...

01/09/2013 - Shipped by UPS Worldwide Express ( delivery in 1-2 business days from Asia ) 

I suppose my order status didn't show that it was in production - and went straight to shipped. 

[ Shipment Progress ] ( updated on 1/11/2013 @ 11:32am PST )

Aliso Viejo, CA, United States	01/11/2013	10:24 A.M.	Signature obtained
	01/11/2013	6:06 A.M.	Out For Delivery
	01/11/2013	3:25 A.M.	Arrival Scan
Ontario, CA, United States	01/11/2013	2:25 A.M.	Departure Scan
	01/11/2013	12:03 A.M.	Import Scan
Ontario, CA, United States	01/10/2013	9:02 P.M.	Arrival Scan
Anchorage, AK, United States	01/10/2013	3:35 P.M.	Departure Scan
	01/10/2013	12:12 P.M.	Arrival Scan
Shanghai, China	01/10/2013	9:10 P.M.	Departure Scan
	01/10/2013	8:05 P.M.	Export Scan
	01/10/2013	8:05 P.M.	Origin Scan
China	01/09/2013	4:25 A.M.	Order Processed: Ready for UPS

My S300 is scheduled to be delivered on 1/11/2013 before 10:30am. Can't wait!

I have now received my notebook and it seems flawless so far!