S10e UPGRADED TO XP PROFESSIONAL - CAMERA doesnt work + F11 recovery is missing [ Edited ]

[Cleo_Lenovo Administrator]

Hi mahalo7,

Thanks for PM me. I've sent an email to you. Please check it out and let me know if your problem is resolved.

Btw, you mentioned that no one pick your machine up for repair. May i know your case number whe the service centre will give you whenever a repair request is opened? Let me check out with the team for the reason being delayed.

Thanks! 

Cheers,

Cleo 

Message Edited by Cleo_Lenovo on 05-14-2009 09:54 AM

[mahalo7]

Hi Cleo,

Thank you very much for giving me a PM. It is fixed!!

I thougt The Lenovo Support Centre was terreble, but I changed my mind

because of you and this Forum site.

FYI: I've got 3 different case number, every time I called them, they gave me.

1.WN080134  

2.L94T011X

3.L95E003B

Thank you again

Best Regards

Message Edited by mahalo7 on 05-13-2009 10:44 PM

Message Edited by mahalo7 on 05-13-2009 11:05 PM

[Cleo_Lenovo Administrator]

HI mahalo7,

Glad that I"m able to help.

In regard to the pick up and case number issue, I will check with the respective team to see if they are aware of your case. Even though you have your camera fixed, I think we Lenovo still have much rooms for improvement for giving the best service to our customers.

Can you provide me the details below:

1. First and Last name
2. Contact number
3. Machine type 

Those information are necessary for Lenovo Care to log the case. I have your email and S/N though.

Thanks for your feedback anyway

Have a nice day!

Cheers,

Cleo 

Message Edited by Cleo_Lenovo on 05-14-2009 04:06 PM

[ninodago]

I wanted just to confirm to all the users of the forum that thanks to Cleo and Lenovo Enginners, I have fixed my webcam problem without sending the netbook in assistance.

They saved me by a lot of time of waiting!

Thank you so much for your help.

Nino

[Cleo_Lenovo Administrator]

Hi ninodago,

Thanks for your compliments! We are in high spirits now It's very great to hear gratitude from customers as they encourage us to do better. Many thanks to Nino.

- Cleo 

[chris1405]

Hi,

I've with my Lenovo S10e after Webcam Firmware Update the same problem. Only a black or grey screen.

I've first installed the IN1CAM04WW1 then the IN1CAM05WW1 (but I'm not sure).

Is there a easy way, how I can get my Webcam again?

My device S/N is: L3BCZ4D

Thanks in advance.

Christian

[Cleo_Lenovo Administrator]

Hi Christian,

Welcome to the board!

Is there any problem with your webcam before updating the firmware to IN1CAM04WW1? Could you PM me your email address?

Thanks! 

Regards,

Cleo

[chris1405]

Thank you Cleo,

my webcam is back to life again.

Very good service from Lenovo and especialy from you.

Best regards, Chris

[Cleo_Lenovo Administrator]

Hi Chris,

Wow you're fast in replying! Great to know it solves your issue

Have a good day! 

Cheers,

Cleo

[korn4d]

Got the same problem here after upgrade with IN1CAM05WW1.exe. Could you help me?

My S/N is EB10773975