03-10-2012 05:30 AM
I'm having difficulty regisitering my laptop for the base warranty. When I go to this website:
There is no way I can choose United States of America as my country. Is there an alternate website I should be visiting?
Also tried calling Lenovo support, but their phone systems are down until Monday.
Any help would be appreciated.
03-10-2012 11:53 AM
You're right. I just tried to register my Z575, but the drop-down list doesn't show the U.S. Odd. So I tried to register without an entry in that field, but that doesn't work; the field requires an input.
03-11-2012 10:57 AM
I noticed the same thing when I tried to register my Idepad on the Lenovo site. I live in California and bought the machine in California so I'm covered by the one year warranty by California state law even if I don't register with the company.
It does seem strange that Lenovo excluded the US on its registration site.
03-12-2012 11:42 AM - edited 03-13-2012 11:05 AM
No sweat. AFAIK you really don't have to "register" your warranty when in the US. It may take Lenovo a "few" weeks to update your information, but when the do, you can look up your warranty status at this link:
After you do, you should be presented with this type of information:
I have the 3 year extension. The "normal" warranty is the "Base".
I would also suggest you "register" at the US Support site, for the most complete driver information.
EDIT: I should have added that the warranty begins at the "Date Of Manufacture". If you bought your machine from Lenovo direct sales (at the Lenovo web site), the start date will be the date that the machine ships out to you. However, if you bought the laptop from a reseller, such as Best Buy, your Lenovo warranty will still be the date of manufacture. The start date could be months earlier than the day you bought it. You should check the resellers warranty policy for any problems you may encounter.
Still, you can buy a warranty extension at the Lenovo web site.
03-14-2012 03:01 PM - edited 03-14-2012 03:02 PM
It's been 5 weeks since I bought my laptop but it's still not showing up in the link you provided. And how can Lenovo even know about the sale and post the serial number when I didn't get my laptop from them (I bought it from NewEgg)?
03-14-2012 04:24 PM
As I've said in my edited reply, if you bought it from a reseller, you should check with that reseller's warranty policy. Did you pay for the Newegg extended warranty? Then see the Newegg site at:
Any problems you encounter with your Z575 should be brought to the attention of Newegg. According to the poster tbc on this Newegg page, he worked in conjunction with Newegg, and Lenovo to get his laptop RMA'ed.
You might try calling the Lenovo support site, giving them your serial number, and see if your machine is under any warranty from them.
I don't know if Newegg is an authorized reseller of Lenovo laptops. At the Newegg site they don't have any more Z575's for sale, nor do they anticipate having any more in stock. I wouldn't be surprised if they bought a gross of them last year, and they unloaded them for cut rate prices. That's why I always buy my machines at the OEM. I pay more in the long run, but I have the security of the extended warranty.
03-14-2012 05:30 PM
03-15-2012 11:08 AM
No problem! We "Midwesterners" always lend a helping hand to others having trouble. It's just who we are.