Battery replacement issue | Poor lenovo support in INDIA [ Edited ]

[duraipaul]

Hi,

I bought a ideapad y570 in Chennai, India and Within 4 months of usage my battery gone bad.

I've registered a complaint regarding my poor battery backup issue and the lenovo tech agreed to replace it.

Now it's been about 4 weeks and still they haven't replaced my battery.

I must've called their support more than 7-8 times.

My complaint no is: 4270453235

Laptop model : ideapad y570

Laptop model no: xxxxxxxxxx

Date of Purchase: 2011-10-29

Everytime when I call their support no, they are telling different stories.

First they said that single battery for the lenovo ideapad z570 is not available in entire INDIA(it's pathetic), so they were going to order it from china.

Now they are saying that single battery arrived from china is DOA(Dead On Arrival).

They still dont know what to do and what to say, and  i really dont have faith in them.

If you can't arrange for a spare parts, then why do you sell laptops in my country?????

Now I regret the decision of buying a Lenovo. I"m really frustrated with their support.

Can anybody in this forum help me or suggest me some ways to get my battery?

Thanks,

Paul

Moderator Note; s/n edited for member's own protection

[MD3000]

That's what happend to me too with a faulty hard disk replacement in Egypt.

Now it's been about 1 month and a week and still they haven't replaced the faulty hard disk

the laptop is lenovo ideapad z570

no more lenovo from now

no more IdeaBAD

Moderator Note: removed language that violated forum rules: Lenovo Community Participation Rules