09-12-2011 04:06 PM
Case # WN384177
I bought a Lenovo Ideapad laptop V460, assuming lenovo would be a great laptop and atleast decent customer service.
I had issues with the screen as it would start showing black lines on the LCD hence I contacted customer service and Sent my laptop to them as instructed by them. They informed me that the turn around time will be 7 business days from the day they received it.
They sent me an email on the 29th of August letting me know that my laptop has been received.
So I waited until September 6th but did not receive my laptop back from them hence I called to find out about it.
I was informed that they did not have the part to fix my laptop hence they are waiting to get the part before they can fix it, and they do not know when that would be.
They were not telling me the estimated time to get the laptop fixed either which meant that it could take as long as they wanted. Hence I asked to talk to someone who can help me with the issue and they said customer relations will contact me in 2 to 3 business days.
I waited until september 9th and called them back to my surprise I was told that sorry we do not know why the customer relations team has not called me back and they will in 24 to 48 hours. If they dont call me by Monday then they will provide me with contact information in order to get a hold of the customer relations department.
I waited and then called back again on Monday and to my surprise the supervisor told me that there was no email sent to the customer relations department so far and he is sending it now and she will take another 3 business days to call me back.
the status of my latop is still undetermined.
Now here I am waiting to be told when my laptop will be fixed and the customer relations team is not contacting me either.
It has been 15 days and they have no clue when my latop will be fixed by.
If any company can have customer service as terrible as this then I do not think they will survive for long.
I will be reposting this to as many blogs as possible to let other know about how terrible the customer service is and the fact that the customer can not even reach the customer relations department and they wont even call you even if you are extremely upset with them.
I am a university student and i need my laptop to be able to do my work.
I do not want an apology from them, I WANT MY LAPTOP SO I CAN USE IT.
I will be letting anyone and everyone know to not waste their time and money to buy such a product from lenovo.
A very disgruntled Customer without his laptop
09-12-2011 07:26 PM
09-13-2011 06:50 PM
08-21-2013 07:51 AM
You are completely correct. We purchased 2 Idea Pads, neither one worked. We sent them back after MUCH hassle with the company. One now works, the other still does not even turn on (black screen). This has been going on from Feb 2013 through August 2013. The company is not offering any satisfaction. We are a small nonprofit with a limited budget and this is very upsetting for us. I will never purchase a Lenovo machine again.