Fingerprint device disappeared.

[distagon]

Hi

Just bought IdeaPad V370. Installed Windows 7 x64.

Everything was Ok until I tried to initialize fingerprint application - BioExcess. It could not find the device. But I bet it was listed in Device Manager.

I tried to install Windows hotfixes KB974476 and KB978258 listed near the fingerprint driver. But no way, both are aborted with "The update is not applicable to your computer".

Questions:

1. How to fix disappearing EgisTec Fingerprint device;

2. Is it Ok to use on my V370 BioExcess application downloaded from V360 dedicated page?

Thanks

[yigit]

hi distagon.

as you said, please, use v360's download page to re-install finger print devices and post back the results.