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Blue Screen Again
distagon
Posts: 2
Registered: ‎02-04-2012
Location: Ukraine
0

Fingerprint device disappeared.

Hi

 

Just bought IdeaPad V370. Installed Windows 7 x64.

Everything was Ok until I tried to initialize fingerprint application - BioExcess. It could not find the device. But I bet it was listed in Device Manager.

 

I tried to install Windows hotfixes KB974476 and KB978258 listed near the fingerprint driver. But no way, both are aborted with "The update is not applicable to your computer".

 

Questions:

 

1. How to fix disappearing EgisTec Fingerprint device;

 

2. Is it Ok to use on my V370 BioExcess application downloaded from V360 dedicated page?

 

 

Thanks

Community Moderator
yigit
Posts: 13,336
Registered: ‎12-07-2009
Location: Antalya
0

Re: Fingerprint device disappeared.

hi distagon.

as you said, please, use v360's download page to re-install finger print devices and post back the results.


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