04-17-2012 10:23 AM - edited 04-17-2012 11:47 AM
I have a IdeaPad V370 and I installed BioExcess v18.104.22.168 with EgisTec driver v22.214.171.124 (on Device Manager is shown v126.96.36.199).
When launching BioExcess initial wizard, on "Fingerprint Enrollment" phase, after logon password, where I should enroll 2 fingers with their fingerprints I ALWAYS GET AN ERROR. At the last 6 fingerprint of the same finger (I tried also with different fingers, same result) it always gives me error, so I can't complete the process at any circumstances. I reinstalled the driver and the software from V370 support page but the result is the same. I searched for another, newer, driver with no success.
I tried to install Windows hotfixes KB974476 and KB978258 listed near the fingerprint driver. But no success, both installations are aborted with "The update is not applicable to your computer".
Please give me a solution for this software to work. I want to use it, for safety reasons, not to disable/uninstall it. THANKS!!!
Solved! Go to Solution.
04-20-2012 06:20 AM
As I understand you have issue with using Fingerprint reader.
Kindly unistall the driver and software ( BioExcess )
Restart the laptop and then install the Fingerprint reader driver and then BioExcess software without restarting the laptop.
After this check the issue should get resolved.
04-21-2012 12:47 AM - edited 04-21-2012 12:48 AM
Thanks for the support.
The correct solution is to uninstall the EgisTec driver and the BioExcess software, than to install first the BioExcess, restart the PC (BioExcess compulsory requires restart in order to launch) and to reinstall the driver without restart. Launch then BioExcess, and the fingerprints enrollment works just fine.
Thanks again. I think that such info must become known to all owners of V370, V470, V570 etc.