04-20-2011 11:13 AM - last edited on 04-27-2011 01:10 AM by yigit
I've had this Y560P i7 2630QM, HD Radeon 6750 for about few months now. On average of a few times every day, the screen just freezes and I can't do anything but shut it off by removing the battery and rebooting. I've tried to do some research around the forums and it seems that there are multiple peoples that have had the same problem. The solution suggested was usually to update the graphics drivers. I did so, but was still getting the same freezes.
I also tried to update my BIOS. I downloaded the v59 BIOS and made sure to cold boot my computer, but I could not finish the flash because I kept getting the error:
BIOS update failed! Failed to flash BIOS image:
Enable Chipset/Platform /FlashDevice failed!
BIOS is not a flashable.
Error code: -144
After this the keyboard locks up and I can only navigate using my external mouse.
I have tried updating to the v71 too with the same error. I've searched and error code -144 usually means that the computer is not plugged into an AC current, but my computer is indeed plugged in whenever I'm trying this. I am sitting on BIOS 3FCN11WW, 11/12/2010, the original BIOS that the computer came with. I thought that maybe the BIOS flash enabled/disabled option was disabled in the BIOS setup, but I checked, and there isn't even an option in the setup. (The F2 startup config).
Also, this model of the Y560 is one of the defects with the bad chipsets. What are my options regarding this matter? I love the computer, but the constant freezes are really annoying, and I'm thinking that with all of these errors and the defect too, that I might just want to return the computer and get a newer model or something. The biggest problem that I have is that this screen freezing problem specifically has been reoccurring on many models, and there has been no explicit solution. I feel that even if I got a new Y560, probability dictates that it would also have the same freezing problems that I have here. I did research before I got the computer. Many people reported having consistent errors, but I thought I would be different and get lucky, but alas to no avail.
Oh regarding the defect there's a device connected to my SATA2 Port 3 apparently. It's strange because there's a device connected to SATA3 Port1, but not SATA Port0. Why use 3 when it could have just been on 0? Whatever. I can't determine what device is connected to port 3 though. I know Port1 is just my hard drive.
I have text logs of the flashings if you guys want those. I've confirmed that the flashing works up until well, flashing the BIOS. Backing up my BIOS and everything else works.
Solved! Go to Solution.
04-20-2011 03:38 PM
If your notebook is a result of the Sandy Bridge defect, then the only solution is a full replacement.
As for the flashing... I've read it's due to an issue with the battery not registering properly. Have you tried, with Windows running, remove the battery, and re-insert it? It should register differently.
04-20-2011 05:48 PM - edited 04-20-2011 06:03 PM
Yes I've tried that. With the battery, removing and re-insterting beforehand, without the battery, everything fails. I must've gone through the flashing process more than 10 up to 20 times now.
With all of these errors, I think it might be just easier if they would just give me a replacement computer. I think I'd be happy with that. Have they already issued replacements to others with the Sandy Bridge defects? I think I'll go read that replacement thread to see if I can glean anything out of it.
Okay edit: After reading that thread, I found that the affected drive has to be the optical drive. I mean, I can live with that. But this freezing thing is driving me nuts.
It also seems like Lenovo doesn't believe in sending out new units. If I can't get a replacement I'll just stick with this one, without repairs.
So, anyone have any ideas on these freezes?
04-27-2011 01:13 AM
04-27-2011 10:51 PM
Oh wow, that makes a lot of sense. Thank you. I've observed that the freezes are much more often when I'm on the go with the laptop. If I'm moving it, it seems to often freeze up. For example it often freezes when I just carry it atop of my arms. Generally whenever I take it out of the house I always get a freeze. I would assume that this might be an indication of a hardware error.