I've had an awful experience ordering my Y560. First thing, Lenovo got my email address wrong. I've called and emailed several times because I have yet to recieve an email confirmation of my purchase. I am promised one, but here it is a week later, and still... no confirmation.
When I look at my order status, I see the wrong computer listed. I have been told verbally the correct laptop is coming, but I cannot get an order number or email to confirm this. This week, the Y560 went on sale, and a floor manager (yes, I got to talk to one-- I was insistent-- I got an updated order number-- but is still the wrong laptop) told me all I needed to do was get a "quote number" and telephone customer service with that number. But of course, my "updated" order number doesn't match the computer I ordered, so they can't give me the "price match."
So here I am, a week later, with no idea which laptop I am getting. When I call customer service, they still have the incorrect email address on file even though they have told me they have corrected it. I haven't gotten an updated, correct order number, nor any promised email confirmations.
When I called customer service today, they said they would call me back before closing, but here it is closing time and they haven't called back. I have called and emailed several times this week, but I cannot get a consistent answer from anyone.
Am I going to get the right computer or not? Am I going to get the price match I was promised? I don't know.
Can I get anything in writing? Apparently not.
So far, Lenovo is all "promises" and no "delivery."
Frankly, I'm afraid now of my Lenovo purchase. If I need tech support, is it too going to be like this?
