If you think you will ever have to deal with customer support in any way, stay away.
I placed an order for my laptop on 7/17, with express shipping, so I can receive it before I move out of my current apartment. (In college at the moment). However, the estimated shipping date changed, so the laptop arrived after I moved out. This was despite the fact that I called customer service and they told me it would ship on the original estimated date DESPITE my tracking information showing otherwise
I call the week after and guess what they tell me. It's going to ship on the new estimated ship date that I knew from the week before, yet they somehow didn't know.
Whatever, already happened, so the next thing is to change the shipping address.
I went on to live chat and the rep there told me that once the package is in the US, I should be able to change the delivery address. Somehow, I was doubtful, so I called customer service couple days later when the package was in my area to have them change the shipping address. They told me it would take 2 business days.
Well, because UPS has already tried to deliver it once at this point in time, in 2 business days, UPS will no longer be attempting to deliver that package (that would have been 3 attempts).Why the hell does it take 2 business days to change the delivery address? I've done this before with other companies. It happens within the hour.
Anyways, not believing these clowns and the 2 business days, I called myself to change it, only to find out I need the info notice number on my door. Great, I'm no longer at the address, so I send someone over to take a photo of the yellow slip and send it to me.
The last slap in the face? When I called UPS with the info notice number and they tell me that the SHIPPER has made it so that the receiever CAN NOT CHANGE THE SHIPPING ADDRESS. Wow.This was after the chat rep previously telling me that they have done address changes before and that the receiver can change the shipping address.
Basically the bottom line is this. The idiots at customer service have no idea what the F*** they are talking about. There is absolutely no excuse for the experience I went through. So if you think you need to go through customer service, for whatever reason, avoid Lenovo like the plague.
*One other thing. They have no email support. I received an email when I sent in the order, with the email of a rep that can assist me. That address does not even exist. I called a customer service rep and asker for his email, so I can have something in writing. The email address I received from him, also DOES NOT EXIST. Yea, if there was ever a shady business this would be it.
Moderator Note: Edited subject to match content. Merged from thread: Estimated shipping date changed?
